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- Tasks: Lead a team to drive customer success and develop impactful strategies across Europe.
- Company: Join Coursera, a leading online learning platform transforming education globally.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in education while working with innovative technologies and diverse teams.
- Qualifications: 10+ years in Customer Success and strong leadership skills required.
- Other info: Be part of a dynamic, inclusive team shaping the future of learning.
The predicted salary is between 72000 - 108000 £ per year.
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.
Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact.
People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We’re a globally distributed team and let you choose the best way you work, whether it’s from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
Job Overview
We are looking for a Director of Customer Success to manage our Corporate, Campus and Government businesses in Europe and lead a team of 9 high performing Customer Success Managers (CSMs). Under your leadership your teams will develop and deliver strategies that ensure effective customer management, driving product usage, and helping customers articulate business value tied to learning on the Coursera platform and the impact Coursera brings to their organization. You will also be required to be an executive sponsor for key accounts across the region, and with your team (and in partnership with Sales), you will be responsible for significant revenue impact through influencing renewals and identifying upsell and cross-sell opportunities.
You will be a key member of the global CS leadership team, influencing strategy and execution, and will report to the VP of Global Customer Success. You will also represent Customer Success in the regional EMEA Enterprise Leadership team, and operate in a cross-functional capacity to collaborate with teams across Sales, Services, Solution Consulting, Marketing, Content strategy and Product; working cohesively towards the shared goals of Coursera's growth and long-term success as we transform lives through learning. You will also be assessed on your ability to recruit, engage and retain a diverse and high performing team.
Responsibilities
- Drive customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more.
- Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels.
- Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Europe.
- Collect product feedback and influence the product roadmap and go-to-market strategy.
- Manage and/or own key aspects of customer advocacy such as customer advisory boards.
Basic Qualifications
- 10+ years of Customer Success experience and 2–5+ years of experience leading Customer Success or Sales teams.
- Proven experience in driving revenue performance (retention and growth).
- Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes.
- Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts.
- Analytical problem-solving skills to assess customer performance and define strategies to influence customer health.
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
Preferred Qualifications
- Experience working internationally (particularly across Europe).
- Experience working with corporations, governments and campuses.
- Managed teams of c.10 people before.
- Experience with customer management tools like Gainsight, SFDC and Clari.
Equal Opportunity Employer
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. To protect against recruitment fraud, please note that Coursera recruiters will only communicate with candidates using official coursera.org email addresses. We do not conduct interviews or negotiate offers via personal or non‑coursera.org accounts.
Director, Customer Success, EMEA (12 month Fixed Term Contract, London, Remote Based) employer: Coursera
Contact Detail:
Coursera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Success, EMEA (12 month Fixed Term Contract, London, Remote Based)
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you articulate how your experience aligns with their goals during the conversation.
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven customer success in previous roles. Use metrics to demonstrate your impact and how you can bring value to Coursera.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Director, Customer Success, EMEA (12 month Fixed Term Contract, London, Remote Based)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Customer Success role. Highlight your relevant experience in customer success and leadership, and show us how you can drive impact at Coursera.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use metrics and examples to demonstrate how you've driven revenue performance and improved customer relationships in your previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for innovators and lifelong learners, so share your passion for education and how you’ve made a difference in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Coursera!
How to prepare for a job interview at Coursera
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to articulate the importance of customer health performance and success planning. This will show your potential employer that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Leadership Experience
Be ready to discuss your experience in leading teams, especially in a customer success context. Prepare specific examples of how you've developed high-performing teams and driven revenue growth. This will demonstrate your capability to manage and inspire a team of Customer Success Managers.
✨Prepare for Executive Conversations
Since this role involves building relationships with C-suite executives, practice articulating your vision and strategy clearly. Think of scenarios where you've influenced customer outcomes at a high level and be prepared to share these stories during the interview.
✨Understand Coursera's Unique Value Proposition
Familiarise yourself with Coursera’s offerings and how they impact customers. Be ready to discuss how you would advocate for customers and influence product feedback. Showing that you understand the company's mission and how you can contribute will set you apart from other candidates.