At a Glance
- Tasks: Coordinate cohort launches, support partners, and resolve learner account issues.
- Company: Join Coursera, a leading online learning platform transforming education globally.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and continuous learning.
- Why this job: Make a real impact in education while working with innovative technologies.
- Qualifications: 4+ years in operations or partner support, strong communication skills, detail-oriented.
The predicted salary is between 40000 - 50000 € per year.
About Coursera
Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business.
Why Join Us
At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. We’re a globally distributed team and let you choose the best way you work, whether it’s from home, a Coursera hub, or a co-working space near you.
Job Overview
The Coursera Degrees segment partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The Degree Program Operations Specialist will be part of the Degrees Success Team, supporting select North American and European degree programs. This role serves as a key operational contact for university partners, ensuring smooth cohort launches and closes, resolving learner account issues, and equipping partners with the knowledge and tools needed to successfully manage their programs.
Responsibilities
- Cohort & Operational Management – Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion.
- Partner Triage & Learner Account Support – Diagnose and guide resolution of student account linking issues, including email access and data discrepancies.
- Platform Training & Enablement – Provide partner training and guidance on Coursera Admin tools and platform workflows.
Basic Qualifications
- 4/5+ years of professional experience in operations, program coordination, partner support, customer success, or a related function.
- Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment.
- Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders.
Preferred Qualifications
- Experience triaging support requests and coordinating with cross-functional teams to resolve issues.
- Strong working knowledge of Google Workspace (particularly Google Sheets) and comfort maintaining operational trackers and dashboards.
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace.
Degree Program Operations Specialist - EMEA (London, Remote Based) employer: Coursera
At Coursera, we pride ourselves on being a forward-thinking employer that champions innovation and lifelong learning. Our remote-first culture allows you to work flexibly from anywhere, while our commitment to employee growth ensures you have access to unique opportunities for professional development. Join us in shaping the future of education and making a global impact alongside a diverse team of passionate individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Degree Program Operations Specialist - EMEA (London, Remote Based)
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to education and online learning. This will help you connect your experience with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Degree Program Operations Specialist - EMEA (London, Remote Based)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Degree Program Operations Specialist role. Highlight your relevant experience in operations and partner support, and don’t forget to mention any technical skills that align with the job description.
Show Off Your Communication Skills:Since this role involves a lot of partner interaction, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to show that you can explain complex processes simply.
Highlight Your Detail Orientation:We love candidates who pay attention to detail! In your application, provide examples of how you've successfully managed multiple workflows or resolved issues in a fast-paced environment. This will show us you’re the proactive problem-solver we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Coursera
✨Know Your Stuff
Before the interview, dive deep into Coursera's mission and values. Understand their platform innovations and how they impact learners. This will not only show your enthusiasm but also help you connect your experience with their goals.
✨Showcase Your Detail Orientation
As a Degree Program Operations Specialist, attention to detail is key. Prepare examples from your past roles where you successfully managed multiple workflows or resolved complex issues. Be ready to discuss how you ensure accuracy in operational tasks.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical processes in simple terms. You might be asked to demonstrate this during the interview, so think of scenarios where you've had to break down complex information for non-technical stakeholders.
✨Be Proactive
Coursera values proactive problem solvers. Think of instances where you took the initiative to improve processes or resolve issues before they escalated. Share these stories to highlight your ability to anticipate challenges and act swiftly.
