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For Companies At a Glance
- Tasks: Engage and nurture our online community, promoting knowledge sharing and fostering connections.
- Company: Join Coupa, a leader in spend management and AI technology.
- Benefits: Full-time role with a collaborative culture and global impact.
- Why this job: Make a real difference by enhancing customer experiences and building vibrant communities.
- Qualifications: Bachelor’s degree in marketing or related field; experience in community engagement preferred.
- Other info: Dynamic work environment with opportunities for creativity and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Community Engagement Specialist at Coupa
As the Community Engagement Specialist at Coupa, you will be a key player in nurturing our online community, promoting knowledge sharing, and fostering a sense of belonging among our members. Your role will be instrumental in creating an environment where customers can learn from each other, exchange best practices, and feel valued and recognized. By building trust and facilitating meaningful interactions, you will be instrumental in cultivating a vibrant and engaged community that enhances the overall customer experience and strengthens our organization’s relationship with our valued customers.
What You’ll Do
- Provide day-to-day online community moderation, including monitoring discussions, enforcing guidelines, and escalating questions to subject matter experts as needed.
- Assist in the design and implementation of programs and content to drive member engagement and enhance the community experience. This may include organizing competitions, web chats, challenges of the week, and more.
- Plan and coordinate community events such as ‘Ask Coupa’ AMA-style events to drive engagement and deepen relationships.
- Identify, research, and analyze current and potential community engagement initiatives to optimize the community’s impact.
- Monitor the progress of community initiatives and report findings to management for informed decision-making.
- Work cross-functionally to engage with stakeholders, SMEs, and other Coupa employees as a spokesperson for the Coupa Community.
- Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other member recognition initiatives.
What You Will Bring to Coupa
- Bachelor’s degree in marketing, public relations, communications, or related field.
- Excellent written and verbal communication skills. Must be fluent in English.
- Experience writing for a community audience is advantageous.
- Proven ability to prioritize and multitask efficiently.
- Knowledge of community engagement tools and techniques.
- Able to think creatively and develop innovative solutions.
- Strong organizational skills.
- Able to work independently and as part of a team.
- One to two years of experience in community engagement or related field.
- Experience working with Discourse, Marketo, Salesforce, and/or Goldcast.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Community Engagement Specialist (Fixed Term) in London employer: Coupa
Contact Detail:
Coupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Engagement Specialist (Fixed Term) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Coupa's values and mission. This will help you connect your experiences with what they care about, showing you're a perfect fit for their collaborative culture.
✨Tip Number 2
Prepare some engaging questions! Think about what you want to learn from the team at Coupa. Asking insightful questions not only shows your interest but also helps you gauge if this is the right place for you.
✨Tip Number 3
Show off your community engagement skills! Be ready to share examples of how you've fostered online communities or driven member engagement in the past. This will highlight your ability to thrive in the role of Community Engagement Specialist.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to express your appreciation and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Community Engagement Specialist (Fixed Term) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community engagement shine through. We want to see how much you care about fostering connections and creating a vibrant online space for our members.
Tailor Your Experience: Make sure to highlight any relevant experience you have in community engagement or related fields. We love seeing how your background aligns with the role, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for excellent communication skills, so show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Coupa
✨Know Your Community Engagement Tools
Familiarise yourself with community engagement tools like Discourse, Marketo, and Salesforce. Be ready to discuss how you've used these platforms in the past or how you would approach using them at Coupa.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, prepare examples of your past work that highlight your ability to engage a community. Think about specific instances where your communication made a difference.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific community situations, such as moderating discussions or resolving conflicts. Practise your responses to demonstrate your problem-solving skills and creativity.
✨Emphasise Collaboration and Teamwork
Coupa values collaboration, so be prepared to discuss how you've worked effectively in teams. Share examples of how you’ve engaged with stakeholders or contributed to group projects to enhance community experiences.