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For Companies At a Glance
- Tasks: Engage and nurture our online community, promoting knowledge sharing and fostering connections.
- Company: Join Coupa, a leader in spend management and AI technology, driving efficiency for businesses worldwide.
- Benefits: Enjoy a collaborative culture, innovative environment, and the chance to make a global impact.
- Why this job: Be part of a vibrant community, enhancing customer experiences and building meaningful relationships.
- Qualifications: Bachelor’s degree in marketing or related field; experience in community engagement is a plus.
- Other info: Flexible locations across the UK; perfect for those passionate about community and communication.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Community Engagement Specialist (Fixed Term)
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa? Pioneering Technology: At Coupa, we\\\’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Community Engagement Specialist at Coupa
As the Community Engagement Specialist at Coupa, you will be a key player in nurturing our online community, promoting knowledge sharing, and fostering a sense of belonging among our members. Your role will be instrumental in creating an environment where customers can learn from each other, exchange best practices, and feel valued and recognized. By building trust and facilitating meaningful interactions, you will be instrumental in cultivating a vibrant and engaged community that enhances the overall customer experience and strengthens our organization\\\’s relationship with our valued customers.
What You\\\’ll Do
- Provide day-to-day online community moderation, including monitoring discussions, enforcing guidelines, and escalating questions to subject matter experts as needed
- Assist in the design and implementation of programs and content to drive member engagement and enhance the community experience. This may include organizing competitions, web chats, challenges of the week, and more
- Plan and coordinate community events such as ‘Ask Coupa’ AMA-style events to drive engagement and deepen relationships
- Identify, research, and analyze current and potential community engagement initiatives to optimize the community\\\’s impact
- Monitor the progress of community initiatives and report findings to management for informed decision-making
- Work cross-functionally to engage with stakeholders, SMEs, and other Coupa employees as a spokesperson for the Coupa Community
- Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other member recognition initiatives
What You Will Bring to Coupa
- Bachelor’s degree in marketing, public relations, communications, or related field
- Excellent written and verbal communication skills. Must be fluent in English
- Experience writing for a community audience is advantageous
- Proven ability to prioritize and multitask efficiently
- Knowledge of community engagement tools and techniques
- Able to think creatively and develop innovative solutions
- Strong organizational skills
- Able to work independently and as part of a team
- One to two years of experience in community engagement or related field
- Experience working with Discourse, Marketo, Salesforce, and/or Goldcast
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa\\\’s ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Finance and Consulting
- Industries: Financial Services and Hospitals and Health Care
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Community Engagement Specialist (Fixed Term) employer: Coupa
Contact Detail:
Coupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Engagement Specialist (Fixed Term)
✨Tip Number 1
Familiarise yourself with Coupa's community engagement tools and platforms. Understanding how to navigate and utilise these tools will not only help you in the role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Engage with Coupa's online community before applying. Participate in discussions, share insights, and ask questions. This will give you a feel for the community dynamics and show your genuine interest in fostering engagement.
✨Tip Number 3
Research current trends in community engagement and be prepared to discuss innovative ideas during your interview. Highlighting your knowledge of best practices can set you apart from other candidates.
✨Tip Number 4
Network with current or former Coupa employees on platforms like LinkedIn. Gaining insights from their experiences can provide valuable information that you can use to tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Community Engagement Specialist (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community engagement, marketing, or communications. Use keywords from the job description to demonstrate that you meet the qualifications Coupa is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your understanding of Coupa's mission. Mention specific examples of how you've successfully engaged communities in the past.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a writing sample if applicable.
Highlight Relevant Tools Experience: If you have experience with community engagement tools like Discourse, Marketo, or Salesforce, make sure to mention this in your application. This will show Coupa that you are familiar with the tools they use.
How to prepare for a job interview at Coupa
✨Showcase Your Communication Skills
As a Community Engagement Specialist, excellent written and verbal communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and engage in meaningful conversations during the interview.
✨Highlight Your Experience with Community Tools
Familiarity with community engagement tools like Discourse, Marketo, or Salesforce can set you apart. Discuss any relevant experience you have with these platforms and how you've used them to enhance community interactions.
✨Demonstrate Your Creativity
Coupa values innovative solutions for community engagement. Think of creative initiatives you've implemented in the past, such as competitions or events, and be ready to share these examples during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle community challenges. Prepare by thinking of specific scenarios where you've successfully managed community dynamics or resolved conflicts.
