- Account Managers represent the primary point of contact from Coupa to customers after customer launch
- Account Managers advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering
- In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts
- Managing relationships and monitoring customer performance
- Developing customer success roadmap
- Driving periodic business reviews and developing account strategy
- Build out an account penetration model that encourages multi-angle access to key accounts
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Identifying expansion and growth opportunities within customer accounts
- Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised
- Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
- Sharing standard processes ideas, product information, and relevant Coupa news
- Provide a consistent point of contact for customers and an advocate for the customer within Coupa
Strong background in customer/client managementUnderstanding of technology planning, implementation and impact on business with in-depth experience of Procurement softwareProcure-to-Pay or Source-to-Contract domain expertiseExperience in developing and maintaining executive relationships and associated influencing strategiesProject management including leading disparate, cross-functional, cross-enterprise project teamsAbility to have value-based conversation with business executives
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