At a Glance
- Tasks: Manage customer relationships and drive business growth through strategic account management.
- Company: Join Coupa, a leader in innovative spend management technology.
- Benefits: Remote work, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on transparency and excellence.
- Why this job: Make a global impact while working with cutting-edge technology and diverse teams.
- Qualifications: Experience in customer management and understanding of procurement software.
The predicted salary is between 60000 - 80000 £ per year.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Customer Success Account Managers (CSAMs) to Coupa: Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You'll Do:
- Manage relationships and monitor customer performance.
- Develop customer success roadmap and drive periodic business reviews.
- Build out an account penetration model and align overall value messaging.
- Identify expansion and growth opportunities within customer accounts.
- Coordinate internal resources, share standard processes, and provide consistent customer support.
What You Will Bring to Coupa:
- Procure-to-Pay or Source-to-Contract domain expertise.
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software.
- Strong background in customer/client management.
- Experience in developing and maintaining executive relationships and associated influencing strategies.
- Project management including leading disparate, cross-functional, cross-enterprise project teams.
- Ability to have value-based conversation with business executives.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Strategic Account Manager employer: Coupa Software
At Coupa, we pride ourselves on being an excellent employer by fostering a collaborative culture that values transparency and teamwork. Our commitment to pioneering technology not only empowers our employees to drive global impact but also offers ample opportunities for professional growth in the rapidly evolving field of AI and digital transformation. Join us in a dynamic environment where your contributions are recognised and rewarded, making a meaningful difference in the world of spend management.
