Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and drive their success with our platform.
- Company: Join Coupa, a leader in procurement software, dedicated to customer success.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact by helping customers maximise their value and achieve their goals.
- Qualifications: Experience in customer management and understanding of procurement software is essential.
- Other info: We value diversity and are committed to equal opportunity in hiring.
The predicted salary is between 36000 - 60000 £ per year.
The Impact of a Customer Success Account Manager (CSAM) at Coupa: Customer Success Account Managers (CSAMs) serve as the primary point of contact from Coupa to customers after the initial launch. They advise customers on strategies to maximize the value of the Coupa platform, support articulation and quantification of the value delivered, ensure contract renewals, identify cross-sell opportunities, and are responsible for revenue growth targets within their assigned accounts.
What You'll Do:
- Manage relationships and monitor customer performance
- Develop customer success roadmaps and conduct periodic business reviews
- Create account penetration models and align overall value messaging
- Identify expansion and growth opportunities within customer accounts
- Coordinate internal resources, share standard processes, and deliver consistent customer support
What You Will Bring to Coupa:
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation, and its impact on business, with in-depth experience in procurement software
- Strong background in customer and client management
- Experience in developing and maintaining executive relationships and influencing strategies
- Ability to engage in value-based conversations with business executives
Coupa is committed to equal opportunity and fosters an inclusive work environment. Hiring, compensation, training, and performance evaluations are conducted fairly. We provide equal employment opportunities to all qualified candidates.
Customer Success Account Manager employer: Coupa Software
Contact Detail:
Coupa Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Account Manager
✨Tip Number 1
Familiarise yourself with the Coupa platform and its features. Understanding how the software works and the value it brings to customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Customer Success Account Managers at Coupa. They can provide insights into the role and company culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you've driven revenue growth or identified cross-sell opportunities to demonstrate your fit for the role.
✨Tip Number 4
Stay updated on industry trends related to procurement and customer success. Being knowledgeable about the latest developments will show your passion for the field and your commitment to helping customers succeed.
We think you need these skills to ace Customer Success Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Account Manager at Coupa. Tailor your application to highlight relevant experiences that demonstrate your ability to manage customer relationships and drive revenue growth.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in customer management, particularly any experience with procurement software or similar technologies. Use specific examples to illustrate how you've successfully developed and maintained executive relationships.
Showcase Your Skills: Focus on showcasing skills that align with the job description, such as your ability to engage in value-based conversations and identify growth opportunities. Use quantifiable achievements to demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your experience and skills to the specific needs of Coupa. Mention your understanding of the procure-to-pay or source-to-contract domains and how you can contribute to their customer success initiatives.
How to prepare for a job interview at Coupa Software
✨Understand the Coupa Platform
Make sure you have a solid grasp of the Coupa platform and its features. Familiarise yourself with how it can benefit customers, as this will help you articulate value during your interview.
✨Showcase Your Customer Management Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve developed success roadmaps or conducted business reviews to demonstrate your expertise.
✨Discuss Value-Based Conversations
Be ready to discuss how you engage in value-based conversations with business executives. Think of specific instances where you influenced decision-making or identified growth opportunities within accounts.
✨Research the Procurement Software Landscape
Brush up on your knowledge of procurement software and its impact on businesses. Understanding industry trends and challenges will show that you’re well-prepared and genuinely interested in the role.
