At a Glance
- Tasks: Manage customer relationships and drive account growth with innovative strategies.
- Company: Join Coupa, a leader in spend management technology with a collaborative culture.
- Benefits: Enjoy wellness days, volunteer time off, and competitive salary packages.
- Other info: Flexible remote work options and excellent career growth opportunities await you.
- Why this job: Make a global impact while developing your career in a dynamic environment.
- Qualifications: Experience in customer management and understanding of procurement software is essential.
The predicted salary is between 40500 - 49500 £ per year.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of an Account Executive, MidMarket at Coupa:
Account Managers represent the primary point of contact from Coupa to customers after customer launch. Account Managers advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You’ll Do
- Managing relationships and monitoring customer performance
- Developing customer success roadmap
- Driving periodic business reviews and developing account strategy
- Build out an account penetration model that encourages multi-angle access to key accounts
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Identifying expansion and growth opportunities within customer accounts
- Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised
- Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
- Sharing standard processes ideas, product information, and relevant Coupa news
- Provide a consistent point of contact for customers and an advocate for the customer within Coupa
What You Will Bring to Coupa
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
68,000 - 77,333 a year OTE range GBP 136,000-154,667 with a mix of 50/50. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
- Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Account Manager, Mid Market - Customer Growth2 employer: Coupa Software
At Coupa, we pride ourselves on being an excellent employer by fostering a collaborative culture that values transparency and teamwork. Our commitment to pioneering technology not only empowers our employees to drive global impact but also offers ample opportunities for professional growth in the rapidly evolving field of AI and digital transformation. Join us in a dynamic environment where your contributions are recognised and rewarded, making a meaningful difference in the world of spend management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Mid Market - Customer Growth2
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager, Mid Market - Customer Growth2 at Coupa Software, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Coupa Software. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager, Mid Market - Customer Growth2. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager, Mid Market - Customer Growth2
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Coupa Software:When writing your cover letter, make sure to tailor your message specifically for Coupa Software. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Coupa Software
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Coupa Software that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Coupa Software that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Coupa Software’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
