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For Companies At a Glance
- Tasks: Lead customer success strategies and drive value for clients using innovative technology.
- Company: Join Coupa, a pioneering tech company transforming spend management globally.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a global impact while working with cutting-edge AI and software solutions.
- Qualifications: Strong background in customer success, excellent communication, and organisational skills required.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we are at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Customer Value Manager at Coupa:
Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Provide a consistent point of contact for customers into other needed Coupa functions and resources.
Specific goals centre on:
- Customer value realization
- Customer advocacy
- Support Account Executives with customer renewals and growth of annual contract value.
- Customer product adoption and utilization
- Customer solution expansion
What You’ll Do:
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- “QB” Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
What You Will Bring to Coupa:
- Strong P2P or S2C domain expertise
- Strong background in customer/client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Customer Value Manager in London employer: Coupa Software Incorporated
Contact Detail:
Coupa Software Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Value Manager in London
✨Tip Number 1
Get to know Coupa inside out! Familiarise yourself with their products and services, especially how they drive customer success. This will help you have informed conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Coupa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Value Manager. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for value-based conversations. Brush up on your skills to discuss how you can help clients realise value and improve their operations. Think of examples from your past experiences where you've successfully managed client relationships or driven success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Coupa team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Value Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in customer success and any relevant P2P or S2C expertise. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your professional writing skills. Keep it clear, concise, and engaging. Remember, we’re looking for someone who can effectively communicate with both customers and internal teams.
Highlight Your Impact: Share specific examples of how you've driven customer success in previous roles. We love seeing quantifiable results, so if you’ve improved client relationships or increased product adoption, let us know!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative culture at Coupa.
How to prepare for a job interview at Coupa Software Incorporated
✨Know Your Customer Value Metrics
Before the interview, brush up on customer value metrics and how they relate to Coupa's offerings. Be ready to discuss how you can help clients realise value through effective strategies and communication.
✨Showcase Your Collaborative Spirit
Coupa values collaboration, so be prepared to share examples of how you've successfully worked in teams. Highlight your ability to coach and support others, as well as how you’ve built strong relationships with clients.
✨Demonstrate Your Domain Expertise
Make sure you can speak confidently about P2P or S2C processes. Prepare to discuss your experience in customer success or sales management, and how it aligns with the role of a Customer Value Manager.
✨Prepare for Value-Based Conversations
Think about how you would approach discussions with business executives about value realisation. Have specific examples ready that demonstrate your ability to influence and manage client expectations effectively.
