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For Companies At a Glance
- Tasks: Lead customer success strategies and drive value for clients using innovative technology.
- Company: Join Coupa, a leader in spend management and AI-driven solutions.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a global impact while collaborating with a dynamic team.
- Qualifications: Experience in customer success or sales management and strong communication skills.
- Other info: Exciting career development in a pioneering tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Customer Value Manager at Coupa:
Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Provide a consistent point of contact for customers into other needed Coupa functions and resources.
Specific goals centre on:
- Customer value realization
- Customer advocacy
- Support Account Executives with customer renewals and growth of annual contract value.
- Customer product adoption and utilization
- Customer solution expansion
What You’ll Do:
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check‑ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- "QB" Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
What You Will Bring to Coupa:
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross‑functional, cross‑enterprise project teams
- Ability to have value‑based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Customer Value Manager employer: Coupa Software Incorporated
Contact Detail:
Coupa Software Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Value Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Coupa employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Value Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for those interviews by practising your value-based conversations. Think about how you can demonstrate your expertise in P2P or S2C domains. We want to see you shine, so show us how you can drive customer success and build strong relationships!
✨Tip Number 3
Don’t forget to showcase your entrepreneurial attitude! Share examples of how you've managed client expectations or led cross-functional teams. This is your chance to show us how you can be a trusted advisor and make a real impact at Coupa.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in joining the Coupa family. Let’s get you on board!
We think you need these skills to ace Customer Value Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in customer success and any relevant P2P or S2C expertise. We want to see how you can bring value to Coupa!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and professional language in your application. We love seeing candidates who can articulate their thoughts well, so don’t hold back on showcasing your writing skills!
Demonstrate Your Impact: Use specific examples to illustrate how you've driven customer success in previous roles. We’re looking for evidence of your ability to manage relationships and achieve results, so make those achievements shine!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Coupa Software Incorporated
✨Know Your Customer Value Metrics
Before the interview, brush up on customer value metrics and how they relate to Coupa's offerings. Be ready to discuss how you can lead workshops and develop roadmaps that drive customer success. This shows you're not just familiar with the role but also passionate about making a real impact.
✨Showcase Your Communication Skills
As a Customer Value Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially regarding product capabilities and value realization. Practising your verbal and written skills will help you present confidently during the interview.
✨Demonstrate Your Collaborative Spirit
Coupa values collaboration, so be ready to share experiences where you've worked as part of a team to achieve goals. Highlight any instances where you’ve coached others or facilitated teamwork, as this aligns perfectly with their culture and expectations for the role.
✨Prepare for Value-Based Conversations
Think about how you would approach value-based conversations with business executives. Prepare to discuss strategies you've used to manage client expectations and build executive relationships. This will show that you understand the importance of these interactions in driving customer success.
