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- Tasks: Support local residents with CVs, job searching, and digital skills in a friendly community.
- Company: Community-focused organisation dedicated to empowering individuals through digital support.
- Benefits: Gain teaching experience, build confidence, and receive training while making a difference.
- Why this job: Help others overcome barriers and feel confident in their digital journey.
- Qualifications: Basic digital skills, patience, empathy, and a friendly approach.
- Other info: Join a welcoming team and enjoy ongoing support and training opportunities.
The predicted salary is between 500 - 1500 £ per month.
Our weekly Digital Hub provides essential support to local residents who need help with CVs, online job searching, and building digital confidence. By volunteering, you will help people overcome barriers to employment, improve their digital independence, and feel more confident navigating online services.
Offering one‑to‑one or small‑group support within a friendly community setting. Assisting participants with:
- Creating and updating CVs
- Searching and applying for jobs online
- Setting up and using email accounts
- Using smartphones, tablets or laptops
- Completing online forms
- Accessing essential digital services
Explaining digital tasks patiently and clearly to beginners. Working alongside our team of staff and volunteers. Signposting participants to other services or support where appropriate. Most of the people you’ll support will have low digital confidence, may be unemployed, or may have English as an additional language. A kind, supportive approach is key.
Skills & Qualities
- Basic digital confidence (e.g., email, job sites, forms, saving documents)
- Ability to explain things simply and clearly
- Patience, empathy, and a friendly manner
- Reliability and ability to attend on Wednesdays
Helpful but not essential:
- Experience in CV writing, job applications, or recruitment
- Previous experience supporting adults or teaching digital skills
When & Where?
Weekly on a Wednesday, 2‑3 hours per day (depending on number of attendees). Times to be determined.
Training and Support Offered/Expenses
- Ongoing support from the Centre Development Coordinator
- Training opportunities to build your own digital support skills
- Out‑of‑pocket expenses reimbursed (e.g., travel)
- You will be covered by our volunteer insurance while on duty
Experience supporting people with digital and employability skills
A chance to gain confidence, teaching or support experience. The opportunity to help people progress into work or training. Being part of a welcoming community team. The satisfaction of seeing people grow in confidence thanks to your support.
Accessibility and Transport Info
Other Information
- We ask volunteers to commit to attending regularly so participants receive consistent support
- References may be requested as part of our volunteer application process
- The role may require a DBS check depending on your level of contact with participants
Digital Hub Support Volunteer in Shildon employer: Countydurhamvolunteering
Contact Detail:
Countydurhamvolunteering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Hub Support Volunteer in Shildon
✨Tip Number 1
Get to know the community! Before you dive into volunteering, spend some time understanding the needs of the local residents. This will help us tailor our support and make a real difference in their job search journey.
✨Tip Number 2
Practice your patience! Many of the people we’ll be helping may not be tech-savvy. So, take a deep breath and remember that your calm, friendly approach can really boost their confidence as they learn.
✨Tip Number 3
Be proactive in sharing resources! If you come across useful websites or tools for CV writing or job searching, don’t hesitate to share them with participants. It’s all about empowering them to take charge of their own job hunt.
✨Tip Number 4
Encourage feedback! After each session, ask participants what worked for them and what didn’t. This will help us improve our support and ensure everyone feels comfortable and confident moving forward.
We think you need these skills to ace Digital Hub Support Volunteer in Shildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Highlight any experience you have with digital skills, teaching, or supporting others, as this will show us you're a great fit for the role.
Show Your Passion: In your application, let us know why you're interested in volunteering at the Digital Hub. Share any personal experiences that relate to helping others with digital confidence or employment support – we love to see genuine enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language and structure your thoughts clearly. Remember, we want to understand your background and how you can help our community without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Countydurhamvolunteering
✨Know the Role Inside Out
Before your interview, make sure you understand what the Digital Hub Support Volunteer role entails. Familiarise yourself with the tasks you'll be doing, like helping with CVs and online job searches. This will show that you're genuinely interested and prepared to contribute.
✨Showcase Your Empathy and Patience
Since you'll be working with individuals who may have low digital confidence, it's crucial to demonstrate your ability to be patient and supportive. Think of examples from your past experiences where you've helped someone learn or overcome a challenge, and be ready to share those stories.
✨Prepare for Common Questions
Anticipate questions related to your experience with digital skills and how you would approach teaching them to others. Practice your responses to questions like, 'How would you explain setting up an email account to a beginner?' This will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team supports each other. This shows your enthusiasm for the role and your commitment to being part of the community.
