At a Glance
- Tasks: Supervise volunteers, manage shop tasks, and provide excellent customer service.
- Company: Join Oxfam's Barnard Castle Shop and make a difference in your community.
- Benefits: Gain supervisory skills, meet new people, and enjoy flexible hours.
- Other info: Flexible shifts available on weekends with comprehensive training provided.
- Why this job: Be part of a team that supports human rights and fights poverty.
- Qualifications: No prior experience needed; just bring reliability and a positive attitude.
To supervise the volunteer team to enable the Shop Manager to take their days off. Gain supervisory training, skills and experience. Undertaking shop related tasks agreed with the Manager, for example:
- Opening or closing the shop.
- Ensuring that the shop is ready to trade or cashing up at the end of trade.
- Allocating tasks to members of the volunteer team.
- Selecting, sorting, and pricing donated stock.
- Chatting to customers, giving great service on the till.
- Researching valuable and vintage stock.
- Visual merchandising: creating eye-catching window and in-store displays.
- Photographing and listing items for the online shop.
This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
Skills & Qualities
- Reliable and on time for your volunteering.
- Full training and support are given for this role - no prior experience is required.
- Happy to be part of a team and collaborate effectively with others.
- Confident communicator.
When & Where?
Fridays, Saturdays and Sundays. Our normal ask is a four hour shift 9am - 1pm or 1pm - 5pm; however we are very flexible and can work around you. Oxfam Barnard Castle Shop, 1 Horsemarket, Barnard Castle DL12 8LY.
Training and Support Offered/Expenses
We have a thorough Induction Training which mainly consists of videos so is quick and easy to complete. Learn new skills, develop existing skills, meet new people and make new friends, gain confidence. Keeping active and giving back.
Accessibility and Transport Info
Barnard Castle is on a bus route and there are ample carparks nearby the shop. Hours: Minimum of 4 no maximum.
Type: Retail, Human Rights, Poverty
Shift Lead Volunteer employer: Countydurhamvolunteering
Oxfam Barnard Castle Shop is an exceptional employer that offers a supportive and inclusive work environment for volunteers. With comprehensive training and flexible shift options, you will gain valuable supervisory skills while making a meaningful impact in the community. Join us to develop your abilities, meet new friends, and contribute to a cause that matters, all within the charming setting of Barnard Castle.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead Volunteer
✨Get Involved in Local Events
Check out local community events and markets where retail opportunities often pop up. Volunteering at these events not only gives you experience but also helps you make valuable connections with local retailers who might be on the lookout for enthusiastic volunteers like us.
✨Reach Out to Local Businesses
Don’t be shy! Walk into shops and ask if they need help. Many small retail stores appreciate the extra hands and are often more flexible with unofficial volunteering roles. Plus, it shows your initiative and interest directly to the business owners.
✨Join Retail Volunteer Networks
Look for local volunteer networks or organisations that specialise in retail placements. These platforms often have a solid list of volunteer opportunities tailored to the retail sector and can connect us with like-minded individuals who can share their experiences.
✨Showcase Your Passion Online
Use social media to showcase your passion for retail. Share posts about your favourite local shops or your thoughts on retail trends. It’s a great way to increase your visibility in the community and may catch the eye of potential retail opportunities—especially if you’re looking to volunteer!
We think you need these skills to ace Shift Lead Volunteer
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about great customer interactions. Share any previous experience you have in customer service roles, even if it's informal, like helping out in a family shop or during school events. Highlighting a friendly attitude and a willingness to help goes a long way!
Don’t Forget to Mention Team Spirit:Retail thrives on teamwork! Make sure you mention any group activities or volunteer work where you’ve collaborated with others. This shows that you can communicate well and contribute to a positive environment, which is key for any retail role.
Craft a Warm Cover Letter:Since this is a volunteer role, your cover letter should reflect your passion for helping others and your eagerness to learn. Talk about why you want to volunteer with Countydurhamvolunteering and how contributing aligns with your values and career goals. Make it personal!
Highlight Availability:Being flexible with your schedule can really set you apart for a volunteer position. Mention your availability clearly in your application so that Countydurhamvolunteering knows when you can jump in and help out. They’ll appreciate your willingness to work around their needs!
How to prepare for a job interview at Countydurhamvolunteering
✨Dress the Part
Even though it's a volunteer role, you want to show that you respect the retail environment at Countydurhamvolunteering. Go for a smart-casual look that matches the store vibe—this shows you're ready to represent their brand effectively, and it creates a positive first impression!
✨Know the Products
Retail is all about understanding the products and services on offer. Brush up on Countydurhamvolunteering’s key items or any seasonal promotions they might have going on. This knowledge not only helps you engage with customers but also shows your commitment to getting involved.
✨Customer Interaction Scenarios
Expect scenarios where you'll demonstrate your customer service skills. Prepare to role-play or answer questions about handling difficult customers or upselling products. Practising these interactions can help us feel more confident and show how we can positively impact the Countydurhamvolunteering experience.
✨Passion for Retail
As a volunteer, your enthusiasm can shine through your motivation. Be ready to share why you love retail and what excites you about working with Countydurhamvolunteering. This shows that you’re eager to learn and contribute, which is always a massive plus!
