At a Glance
- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join County Surgery, a community-focused GP practice in Northampton.
- Benefits: Enjoy a supportive environment with opportunities for personal growth.
- Other info: Flexible hours and a chance to develop your skills in healthcare.
- Why this job: Make a difference in patients' lives while working in a close-knit team.
- Qualifications: GCSE level education and experience in a GP practice preferred.
The predicted salary is between 24000 - 36000 £ per year.
A receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing personal information and assisting patients as required.
Main duties of the job include acting as a central point of contact for patients, distributing information, messages and enquiries for the clinical team, liaising with the multidisciplinary team members and external agencies such as secondary care and community service providers.
County Surgery is a small, community-focused GP practice located in Northampton, providing personalised and accessible primary care to patients in the local area. As a close-knitted practice, we prioritise continuity of care, allowing patients to build trusted relationships with our clinical team. We offer a full range of general medical services, including routine and same-day appointments, chronic disease management, preventative healthcare, and access to a multidisciplinary team supporting both physical and mental wellbeing. Our practice aims to deliver compassionate, high-quality care while maintaining a welcoming and supportive environment for patients of all ages. County Surgery remains committed to continuous improvement, embracing best practice, and working collaboratively with local health and community services to meet the evolving needs of our population.
The core responsibilities of the receptionist are as follows:
- Maintain and monitor practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as requested
- Input data as necessary onto patients' healthcare records
- Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general tasks as required
- Photocopy documentation as required
- Maintain a clean, tidy and effective working area
- Monitor and maintain the reception area and notice boards
In addition to the core responsibilities, the Receptionist may be requested to:
- Action incoming emails and correspondence as necessary
- Complete opening and closing procedures in accordance with the rota
- Partake in audit as directed by the audit lead
- Support admin team, providing cover during absences
- Scan patient-related documents and attach scanned documents to patients' healthcare record
Person Specification
Qualifications: Educated to GCSE level or equivalent
Experience: Experience in a GP practice, experience with SystemOne, clear, polite telephone manner, competent in the use of Office and Outlook.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Northampton employer: County Surgery
County Surgery is an exceptional employer that fosters a supportive and collaborative work environment, prioritising the well-being of both staff and patients. Located in Northampton, our small, community-focused GP practice offers employees the opportunity to engage in meaningful work while benefiting from continuous professional development and a close-knit team culture. We are committed to providing high-quality care and ensuring our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like County Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at County Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like County Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at County Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at County Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to County Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at County Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at County Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research County Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
