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- Tasks: Lead operations for temporary accommodation, ensuring high service standards and compliance.
- Company: County Rents is dedicated to providing quality temporary housing solutions.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make a real impact in the community while developing your management skills in a dynamic setting.
- Qualifications: Experience in operations management and knowledge of housing legislation are essential.
- Other info: This is a full-time, permanent role based in Milton Keynes & Coventry.
The predicted salary is between 36000 - 60000 £ per year.
Location: Milton Keynes & Coventry
Reports To: Director of Operations
Salary: £45,000
Type: Full-Time, Permanent
Job Purpose
To oversee and enhance the operational delivery of temporary accommodation services. This role involves end-to-end management of property lifecycle and service delivery, including close liaison with local councils, landlords, and internal teams. The Operations Manager will lead on day-to-day issue escalations, ensure high service standards, and oversee property hand backs to drive contractual compliance and customer satisfaction.
Key Responsibilities
- Stakeholder & Council Management: Act as the primary operational contact for local authorities and council housing teams. Ensure compliance with council contracts and SLAs (Service Level Agreements). Attend regular review meetings with council representatives and address operational feedback. Proactively identify risks or issues impacting council relationships and resolve in a timely manner.
- Day-to-Day Operational Escalations: Lead on escalation resolution for property issues, tenant concerns, and operational disruptions. Work with internal departments (maintenance, allocations, compliance) to coordinate swift resolutions. Ensure escalated cases are documented and tracked for trend analysis and process improvements.
- Landlord & Property Management: Manage relationships with landlords, responding to and resolving any escalated issues. Ensure all landlord queries regarding property condition, tenancy breaches, or rent disputes are addressed efficiently. Monitor landlord satisfaction and maintain a professional and responsive communication standard.
- Property Handback Process: Oversee and coordinate the end-of-tenancy or contract termination process. Ensure properties are inspected, damages are assessed, and repairs are managed in a timely manner. Liaise with councils and landlords to ensure a smooth handback with full documentation and compliance.
- Driving Service Levels And Continuous Improvement: Monitor performance against SLAs and KPIs, identifying areas for improvement. Implement process improvements to enhance operational efficiency and tenant satisfaction. Lead, mentor and support operational staff to maintain high service standards. Ensure compliance with legal, health & safety, and safeguarding standards in all operations.
Key Skills & Experience
- Proven experience in operations management, ideally within housing, property management or temporary accommodation services.
- Strong understanding of housing legislation, property standards, and local authority processes.
- Experience working with councils and public-sector stakeholders.
- Ability to manage escalations with professionalism and urgency.
- Strong interpersonal and negotiation skills, especially when dealing with landlords and tenants.
- Good understanding of service delivery frameworks and performance monitoring.
- Proficiency with CRM or housing management systems.
Qualifications
- Degree or equivalent in Housing, Business Administration, Property Management, or related field (desirable).
- Relevant professional certifications (e.g. CIH, ARLA) are advantageous.
Personal Attributes
- Proactive and solutions-oriented mindset.
- Excellent organisational and time management skills.
- Resilient, calm under pressure, and capable of managing conflict effectively.
- Customer-focused and committed to continuous improvement.
For a confidential chat, please contact Director of Operations: James Campbell on james AT countyrents.co.uk. No Agencies please.
Operations Manager - Temporary Accommodation employer: County Rents
Contact Detail:
County Rents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Temporary Accommodation
✨Tip Number 1
Familiarise yourself with local council processes and housing legislation. Understanding the specific requirements and expectations of councils in Milton Keynes and Coventry will give you an edge when discussing your experience and how you can meet their needs.
✨Tip Number 2
Network with professionals in the housing and property management sectors. Attend local events or join relevant online forums to connect with others who work with councils and landlords, as these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed escalations in previous roles. Highlighting your problem-solving skills and ability to maintain professionalism under pressure will resonate well with the hiring team.
✨Tip Number 4
Research County Rents and their approach to temporary accommodation services. Understanding their values and operational strategies will allow you to tailor your discussions during interviews, showing that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Operations Manager - Temporary Accommodation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within housing or temporary accommodation services. Use specific examples that demonstrate your ability to manage escalations and stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities outlined in the job description. Explain how your skills and experiences align with the role, particularly your understanding of housing legislation and your proactive approach to problem-solving.
Showcase Relevant Skills: Emphasise your strong interpersonal and negotiation skills in your application. Provide examples of how you've successfully managed relationships with landlords and local authorities, as well as any experience you have with performance monitoring and service delivery frameworks.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager role.
How to prepare for a job interview at County Rents
✨Know Your Stakeholders
Familiarise yourself with the local councils and stakeholders relevant to the role. Understand their expectations and how you can meet them, as this will show your commitment to effective stakeholder management.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved escalated issues or conflicts. Highlight your ability to remain calm under pressure and your proactive approach to finding solutions.
✨Showcase Your Knowledge of Housing Legislation
Brush up on current housing legislation and property standards. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the Operations Manager role.
✨Emphasise Continuous Improvement
Be ready to discuss how you've implemented process improvements in previous roles. This shows that you're not just about maintaining standards but are also focused on enhancing operational efficiency and tenant satisfaction.
