At a Glance
- Tasks: Oversee temporary accommodation services and manage property lifecycle efficiently.
- Company: Dynamic organisation focused on enhancing housing solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a team committed to continuous improvement and customer satisfaction.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in operations management and strong interpersonal skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Milton Keynes - Field / Office based
Reports To: Director of Operations
Salary: £40,000
Type: Full-Time, Permanent
Job Purpose
To oversee and enhance the operational delivery of temporary accommodation services. This role involves end-to-end management of property lifecycle and service delivery, including close liaison with local councils, landlords, and internal teams. The Operations Manager will lead on day-to-day issue escalations, ensure high service standards, and oversee property hand backs to drive contractual compliance and customer satisfaction.
Responsibilities
- Stakeholder & Council Management: Act as the primary operational contact for local authorities and council housing teams. Ensure compliance with council contracts and SLAs (Service Level Agreements). Attend regular review meetings with council representatives and address operational feedback. Proactively identify risks or issues impacting council relationships and resolve in a timely manner.
- Day-to-Day Operational Escalations: Lead on escalation resolution for property issues, tenant concerns, and operational disruptions. Work with internal departments (maintenance, allocations, compliance) to coordinate swift resolutions. Ensure escalated cases are documented and tracked for trend analysis and process improvements.
- Landlord & Property Management: Manage relationships with landlords, responding to and resolving any escalated issues. Ensure all landlord queries regarding property condition, tenancy breaches, or rent disputes are addressed efficiently. Monitor landlord satisfaction and maintain a professional and responsive communication standard.
- Property Handback Process: Oversee and coordinate the end-of-tenancy or contract termination process. Ensure properties are inspected, damages are assessed, and repairs are managed in a timely manner. Liaise with councils and landlords to ensure a smooth handback with full documentation and compliance.
- Driving Service Levels And Continuous Improvement: Monitor performance against SLAs and KPIs, identifying areas for improvement. Implement process improvements to enhance operational efficiency and tenant satisfaction. Lead, mentor and support operational staff to maintain high service standards. Ensure compliance with legal, health & safety, and safeguarding standards in all operations.
Qualifications & Experience
- Proven experience in operations management, ideally within housing, property management or temporary accommodation services.
- Strong understanding of housing legislation, property standards, and local authority processes.
- Experience working with councils and public-sector stakeholders.
- Ability to manage escalations with professionalism and urgency.
- Strong interpersonal and negotiation skills, especially when dealing with landlords and tenants.
- Good understanding of service delivery frameworks and performance monitoring.
- Proficiency with CRM or housing management systems.
Qualifications
- Degree or equivalent in Housing, Business Administration, Property Management, or related field (desirable).
- Relevant professional certifications (e.g. CIH, ARLA) are advantageous.
Personal Attributes
- Proactive and solutions-oriented mindset.
- Excellent organisational and time management skills.
- Resilient, calm under pressure, and capable of managing conflict effectively.
- Customer-focused and committed to continuous improvement.
Operations Manager - Temporary Accommodation employer: County Rents
As an Operations Manager in Temporary Accommodation at our Milton Keynes location, you will join a dynamic team dedicated to enhancing service delivery and operational excellence. We pride ourselves on fostering a supportive work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive salaries and benefits. Our commitment to collaboration with local councils and landlords ensures a meaningful impact on the community, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Temporary Accommodation
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with local councils or in property management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their service delivery frameworks and think of examples from your experience that showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager - Temporary Accommodation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in housing and property management, and don’t forget to showcase your skills in stakeholder management and operational delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing relationships with councils and landlords, and how you’ve handled escalations in the past.
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just duties. Use numbers and examples to demonstrate how you’ve improved service levels or resolved complex issues in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at County Rents
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and property management. Familiarise yourself with the specific challenges faced in temporary accommodation services, as well as the local councils you'll be working with. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed escalations or resolved conflicts, especially with landlords or tenants. Highlight your proactive approach to identifying risks and how you’ve implemented solutions. This will demonstrate your ability to handle the day-to-day operational challenges of the role.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think about how you can effectively communicate and build relationships with local authorities and councils. Be ready to discuss how you would handle feedback from these stakeholders and ensure compliance with SLAs. Showing that you can maintain professional relationships will set you apart.
✨Demonstrate Your Leadership Qualities
As an Operations Manager, you'll need to lead and mentor staff. Prepare to talk about your leadership style and how you motivate teams to maintain high service standards. Share any relevant experiences where you've driven continuous improvement and enhanced operational efficiency, as this aligns perfectly with the job's requirements.
