Servicing Account Handler in Leicester

County Insurance Services provide an extensive range of bespoke insurance policies for private clients and businesses throughout the UK. We're also recognised as a Times Best Place to Work for 2026. Since our founding, we remain a family run and independent insurance brokerage. Our specialisms include farming, rural business and thatch/period listed houses. We’ve been providing insurance to the rural community for over 40 years. We pride ourselves on building long-term relationships with both our clients and our colleagues.

We are looking for continued growth and are currently seeking a skilled and experienced Account Handler willing to take the next step towards being a Commercial Executive. The Servicing Account Handler role will involve handling a book of business spread across Leicestershire, Northants and Rutland as well as allow for own new business acquisition and retention. This role is a vital part in providing exceptional customer service to existing clients and will enable the successful candidate to gain knowledge and experience in growing their own book of business too.

Responsibilities:

• Present new business/renewal reports and presentations to own clients where required at client premises
• Support the renewal preparation and handling on an existing book of business
• Providing an excellent customer journey to designated clients with emphasis on controlled renewal timetables and procedures
• Pro-actively assist in meeting high retention levels
• Look to constantly improve technical knowledge and use this to design cross sell opportunities and uninsured areas to clients
• Control your own client & prospect diary systems, ensuring all items are followed up by the due dates
• Ensure prompt premium collection before inception dates and assist Executives where required with o/s items on Aged Debtors lists, taking responsibility for collection on own clients
• Provide a key/positive contribution to lead generation through company sales & marketing objectives including participation in regular prospecting initiatives, follow up calls on direct email/mail campaigns
• Proactively research & implement a personal development plan to ensure maintenance and improvement of appropriate skills & knowledge

Requirements:

• GCSE Grade C/4 and above, English & Maths
• To already hold Cert CII accreditation or complete it within 2 years of joining County (through a fully funded apprenticeship scheme or self study)
• At least 3 years insurance account handling experience, ideally in commercial lines
• Seen by the client as someone who will pull out all the stops but will be honest in managing expectations
• Ability to handle multiple tasks at one time and prioritise in a fast-paced working environment
• Applicants should be highly self-motivated with the ability to work independently and as part of a team
• Excellent interpersonal and communication skills, with the ability to build rapport quickly
• A full UK driving licence and car, with availability to travel to Oxford during a training period and then at least once monthly thereafter for team meetings

Our team of highly qualified staff are dedicated to providing a personal, friendly service to clients, becoming their insurance advocates. We empower our members of staff with the necessary skills & qualifications to be able to deliver this by offering regular training opportunities, funding for qualifications and access to some specialist industry courses.

We offer a competitive salary, comprehensive benefits package and opportunities for professional growth & development. A car allowance is negotiable as part of the role's benefits. We are an equal opportunity employer and real Living Wage & Living Pensions Providers. We welcome applicants from all backgrounds.