At a Glance
- Tasks: Coordinate care services and manage schedules to ensure quality support for clients.
- Company: CCH Group, a leader in community care with a strong focus on teamwork.
- Benefits: Career growth opportunities, expert support, and recognition through awards.
- Other info: Join a supportive community dedicated to transforming lives together.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience in care coordination, excellent communication, and problem-solving skills.
The predicted salary is between 28000 - 32000 £ per year.
At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organising and delivering high‑quality care services in your community.
Location: Maidstone M15 7BS
Salary: £29,365
Operating Company: Kent SCP
Job Description
- Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimise agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top‑up payments.
- Oversee annual leave requests to maintain service continuity.
- Recruitment & Engagement
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Reporting
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code cancelled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions, culminating in prestigious regional and national award ceremonies.
Qualifications
Essential
- Previous Care Coordinator experience
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver able to think outside of the box
- Self‑motivated, responsible and able to act on initiative
- Organised and flexible
Desirable
- NVQ/QCF Care at Level 3 or willingness to work towards this qualification
- Prepared to undertake other training that would benefit the role
At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Care Coordinator in Maidstone employer: County Healthcare Group Ltd
CCH Group is an exceptional employer, offering a supportive and dynamic work environment in Maidstone, where you can make a meaningful impact in your community as a Care Coordinator. With a strong focus on career growth, access to expert training, and recognition through our 'Extraordinary Care Awards', we empower our employees to thrive and excel in their roles. Join us to be part of a compassionate team that values community, courage, and heart in everything we do.
Contact Details:
County Healthcare Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow CCH Group on social media and engage with their posts. This shows your interest in the company and can help you stand out when applying. Plus, you might catch wind of new opportunities before they hit the job boards!
✨Tip Number 3
Prepare for interviews by practising common questions related to care coordination. Think about how your previous experience aligns with the responsibilities listed in the job description. We want you to shine and show them why you're the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to transform lives in the community.
We think you need these skills to ace Care Coordinator in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your previous experience in care coordination and how it aligns with our mission at CCH Group. We want to see how you can contribute to our community!
Show Off Your Skills:Don’t hold back on showcasing your attention to detail and time management skills. Use specific examples from your past roles to demonstrate how you've successfully managed rotas or engaged with care professionals. We love a good story!
Be Yourself:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for care and how you embody our values of community, courage, and heart.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at County Healthcare Group Ltd
✨Know Your Rota Management
Familiarise yourself with rota management principles, as this role heavily relies on scheduling care visits. Be ready to discuss how you would ensure continuity for clients and manage changes effectively.
✨Showcase Your Communication Skills
Since maintaining close contact with Care Professionals is key, prepare examples of how you've successfully communicated in previous roles. Highlight your ability to engage and motivate a team.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to think outside the box to resolve issues. This will show that you're not just organised but also proactive and resourceful in challenging situations.
✨Align with Company Values
Research CCH Group's values—Community, Courage, and Heart. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of transforming lives.
