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- Tasks: Support the Community Nursing Team with clinical admin tasks and patient care plans.
- Company: Join County Durham & Darlington NHS Foundation Trust, a leading healthcare provider in the region.
- Benefits: Enjoy a supportive work environment with opportunities for training and personal development.
- Why this job: Make a real impact on patient care while working in a dynamic and collaborative team.
- Qualifications: GCSEs in Maths and English, plus NVQ Level 3 or equivalent experience required.
- Other info: We encourage applications from diverse backgrounds to enhance our team.
The predicted salary is between 30000 - 42000 £ per year.
Job summary
DarlingtonCommunity Services are looking to recruit a Clinical Administration Assistantto support the team. This post will be based in Hundens Lane, Darlington,taking referrals for the Community Nursing Team. The post holder would berequired to work with and support the team with their clinical administrativefunctions associated with the management of patients: accepting incoming tasksand referrals to the team and setting appropriate care plans. Using theautoplanner functionality within SystmOne to allocate the following daysvisits. Support the duty Sister to review allocated visits and assisit with anychanges to the visit lists.
Main duties of the job
Pleasesee the job description and personal specification for details of this role. Ifyou enjoy working in a busy environment, have excellent interpersonal skillsand committed to being part of a team that committed to providing the highestquality of care for our patients then we look forward to receiving yourapplication form.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients\’ homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance onAI-generated content is discouraged and may diminish the applicant\’s chances ofsuccess
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 – Healthcare assistants – You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)
Job description
Job responsibilities
Supporting the duty sister/seniornurse accepting electronic referrals and tasks, action appropriately andapplying applicable care plans; follows SOPs, procedures and treatment planswhilst seeking advice if required.
Managesown workload with an understanding of what needs to be done, when and why inorder to assist the function of the team.Has the ability to flex and prioritise if required due to an unexpectedor urgent need.
Providestaff with advice re administrative procedures and help with access asrequired. This includes general adminduties around RA agent and IAA functions.
Coordinatingclinical work for colleagues, using the autoplanner functionality withinSystmOne. Work will be allocated for thefollowing day and checked for nuances and discrepancies with the dutysister/senior nurse. This will include a review of allocated visits to ensurethey are as geographically close together as practical while maintainingcontinuity of care to our patients.
Triageincoming requests from health and social care professionals and patientsdirectly supporting the duty sister/senior nurse for the shift.
Communicatewith patients, relatives and health care practitioners effectively who may bedistressed and/or challenging at times.
Demonstratingeffective time management skills and participates in the monitoring andreviewing of team performance.
Gatherkey audit data from electronic systems and produce reports to Team Lead asrequested and within time scales.
Promotean environment where health promotion and informed patient choice is encouragedand developed to its maximum potential, within the available resources
Toundertake relevant training to enable the provision of a high quality service.
Tocomplete effective record keeping in accordance with Trust policy and legalrequirements.
To committo continuous personal development/lifelong learning by attending mandatorytraining, relevant training courses , use of eLearning and adhere to all trustpolicies and procedures.
To attendsupervision/1:1 sessions, to undertake appraisal preparation and contribute toobjective setting and personal development planning.
Toparticipate in and contribute to all activities associated with the teamsresponse to current trends and changes within the NHS
Job description
Job responsibilities
Supporting the duty sister/seniornurse accepting electronic referrals and tasks, action appropriately andapplying applicable care plans; follows SOPs, procedures and treatment planswhilst seeking advice if required.
Managesown workload with an understanding of what needs to be done, when and why inorder to assist the function of the team.Has the ability to flex and prioritise if required due to an unexpectedor urgent need.
Providestaff with advice re administrative procedures and help with access asrequired. This includes general adminduties around RA agent and IAA functions.
Coordinatingclinical work for colleagues, using the autoplanner functionality withinSystmOne. Work will be allocated for thefollowing day and checked for nuances and discrepancies with the dutysister/senior nurse. This will include a review of allocated visits to ensurethey are as geographically close together as practical while maintainingcontinuity of care to our patients.
Triageincoming requests from health and social care professionals and patientsdirectly supporting the duty sister/senior nurse for the shift.
Communicatewith patients, relatives and health care practitioners effectively who may bedistressed and/or challenging at times.
Demonstratingeffective time management skills and participates in the monitoring andreviewing of team performance.
Gatherkey audit data from electronic systems and produce reports to Team Lead asrequested and within time scales.
Promotean environment where health promotion and informed patient choice is encouragedand developed to its maximum potential, within the available resources
Toundertake relevant training to enable the provision of a high quality service.
Tocomplete effective record keeping in accordance with Trust policy and legalrequirements.
To committo continuous personal development/lifelong learning by attending mandatorytraining, relevant training courses , use of eLearning and adhere to all trustpolicies and procedures.
To attendsupervision/1:1 sessions, to undertake appraisal preparation and contribute toobjective setting and personal development planning.
Toparticipate in and contribute to all activities associated with the teamsresponse to current trends and changes within the NHS
Person Specification
Qualifications
Essential
- Maths and English GCSE/equivalent
- & NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Special Skills and Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General I.T. skills
Desirable
- Ability to use audit methodologies
- Using data extraction methodology
- Preparing excel spreadsheets and reports
- Clinical knowledge
- Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care
Experience
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General I.T. skills
Desirable
- Understanding of community nursing caseloads and systems of working.
Person Specification
Qualifications
Essential
- Maths and English GCSE/equivalent
- & NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience
Desirable
- Understanding and familiarity with electronic systems such as SystmOne
Special Skills and Knowledge
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General I.T. skills
Desirable
- Ability to use audit methodologies
- Using data extraction methodology
- Preparing excel spreadsheets and reports
- Clinical knowledge
- Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care
Experience
Essential
- Good verbal and written communication skills
- Good organisational and facilitation skills
- Ability to work independently
- General I.T. skills
Desirable
- Understanding of community nursing caseloads and systems of working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Nhs Trust
Hundens Lane
Darlington
County Durham
DL1 1JE
Employer\’s website #J-18808-Ljbffr
Clinical Administration Assistant employer: County Durham & Darlington NHS Foundation Trust
Contact Detail:
County Durham & Darlington NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administration Assistant
✨Tip Number 1
Familiarise yourself with SystmOne, as it's a key tool for this role. Understanding how to use the autoplanner functionality will give you an edge during the interview and show your proactive approach.
✨Tip Number 2
Brush up on your communication skills, especially in handling challenging situations. Being able to demonstrate your ability to communicate effectively with patients and healthcare professionals can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads or prioritised tasks in previous roles. This will highlight your ability to handle the busy environment mentioned in the job description.
✨Tip Number 4
Research the values and mission of County Durham & Darlington NHS Foundation Trust. Aligning your personal values with theirs during the interview can demonstrate your commitment to providing high-quality care.
We think you need these skills to ace Clinical Administration Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clinical Administration Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in clinical administration or similar roles. Mention your familiarity with electronic systems like SystmOne, as this is a key requirement for the position.
Showcase Communication Skills: Since the role involves communicating with patients and healthcare professionals, make sure to demonstrate your strong verbal and written communication skills in your application. Provide examples of how you've effectively communicated in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a clinical setting.
How to prepare for a job interview at County Durham & Darlington NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Clinical Administration Assistant. Familiarise yourself with tasks like managing referrals, using SystmOne, and supporting the nursing team. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As this role involves communicating with patients and healthcare professionals, be prepared to discuss your communication style. Share examples of how you've effectively handled challenging conversations or provided support in previous roles, highlighting your interpersonal skills.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills, so be ready to discuss how you manage your workload and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of examples from your past experiences where you had to triage requests or adjust plans on the fly, and be ready to explain your thought process during those situations.
