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For Companies At a Glance
- Tasks: Support landlords and tenants with property management and resolve queries effectively.
- Company: Join Connells Group, a leading property management company committed to diversity and inclusion.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Experience a fun, fast-paced environment with full training and clear career pathways.
- Qualifications: Strong customer service skills and a confident communicator are essential.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 18400 - 25800 £ per year.
Job Description We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in South Woodford. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants. We offer a competitive salary of £25,000. Including the following benefits: Aviva Digi care + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme What\’s in it for you as a Property Manager? Get full training and development A good understanding of estate agency business Fast paced, fun environment Regular team meetings Full company briefings A career pathway Key responsibilities of a Property Manager Act as a central point of contact managing the effective resolution of queries from clients and staff Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Property Manager Strong customer service skills and confident communicator Good team player Ability to stay calm under pressure Excellent negotiation and influencing skills Excellent planning and organisational skills Good analytical ability Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00714
Property Maintenance Administrator employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially in Bromley. Understanding local market trends and regulations can give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property management field. Attend local events or join online forums to connect with current Property Managers. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated strong customer service skills or handled difficult situations. This will help you articulate your abilities effectively during the interview.
✨Tip Number 4
Research Connells Group and their values. Being able to discuss how your personal values align with theirs can make a positive impression and demonstrate your commitment to their mission.
We think you need these skills to ace Property Maintenance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific skills such as negotiation and organisational abilities, and provide examples of how you've successfully managed customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your strong customer service skills and ability to work under pressure. Provide concrete examples of how you've demonstrated these skills in previous roles.
Show Your Team Spirit: Since teamwork is essential for this role, include examples of how you've effectively collaborated with colleagues in the past. This will show that you're a good fit for their team-oriented environment.
How to prepare for a job interview at Countrywide
✨Showcase Your Customer Service Skills
As a Property Maintenance Administrator, you'll need to demonstrate strong customer service skills. Prepare examples of how you've effectively resolved customer queries in the past, highlighting your communication and problem-solving abilities.
✨Demonstrate Teamwork
Being a good team player is crucial for this role. Think of instances where you've successfully collaborated with colleagues or other departments to achieve a common goal, and be ready to share these during your interview.
✨Stay Calm Under Pressure
The property management environment can be fast-paced and stressful. Be prepared to discuss how you handle pressure and maintain composure when faced with urgent issues or tight deadlines.
✨Highlight Your Organisational Skills
Excellent planning and organisational skills are key for this position. Come equipped with examples of how you've managed multiple tasks or projects simultaneously, ensuring that all deadlines were met without compromising on quality.
