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- Tasks: Support Mortgage Consultants by managing customer communications and processing mortgage applications.
- Company: Join Connells Group, a leading estate agency with nearly 1200 branches across the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer experience and offers a chance to make a real impact.
- Qualifications: Basic computer skills, customer service experience, and excellent communication abilities are essential.
- Other info: We welcome diverse applicants and promote an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an administration professional to join our busy team. It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline. Excellent communication skills are essential as this role requires well written emails and verbal contact with varied parties that thoroughly respond accurately to the needs of the customer.
The role involves working in a large fast paced service centre providing administration support to Mortgage Consultants working in our branches network and their customers, whom you will work closely with to progress our customers' mortgages from application to offer whilst enhancing the customer experience.
You will be responsible for:
- Dealing with incoming and outgoing telephone calls from/to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day.
- Writing notes on all telephone conversations, recording details accurately.
- Maintaining constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
- Ensuring case is offered and all relevant checks are completed in preparation for transferring to On risk and completion team.
- Ensuring all files are archived at the earliest opportunity.
Your experience and skills will include:
- Basic computer awareness is essential, as is the ability to type accurately and quickly.
- Customer service experience and extensive use of the phone.
- The ability to multitask in a busy, high workload office environment.
- A confident and outgoing team player.
- The ability to prioritise and organise appropriately.
- Accurate and numerate with a good eye for detail.
- Excellent communication skills, both verbal and in writing, are essential.
At all times the Mortgage Coordinator must adopt a professional attitude and approach to dealings with all parties. You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process. Equally, you will need to adopt an emphatic approach when dealing with customers who may become upset when things are not going to plan.
About Us: Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Mortgage Coordinator employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Coordinator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts will not only boost your confidence during interviews but also help you communicate effectively with potential colleagues and customers.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires excellent communication, consider role-playing scenarios or writing sample emails to demonstrate your ability to convey information clearly and professionally.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. Highlighting your ability to remain calm and empathetic under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Connells Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Mortgage Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your communication skills and any previous roles where you managed multiple tasks in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle the mortgage process. Mention specific examples of how you've successfully communicated with clients or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in multitasking, organisation, and attention to detail. Provide examples of how these skills have helped you succeed in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Countrywide
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on delivering a fantastic customer experience.
✨Demonstrate Communication Skills
Since excellent communication is key for this position, prepare to showcase your verbal and written communication skills. You might be asked to respond to a mock email or explain a complex process clearly, so practice articulating your thoughts concisely and effectively.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks in a fast-paced environment. Be ready to discuss how you manage your time and prioritise tasks. Consider sharing a situation where you successfully handled several responsibilities at once without compromising quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle upset customers. Think of examples where you demonstrated patience and empathy, and be prepared to explain how you would approach similar situations in the future.
