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For Companies At a Glance
- Tasks: Investigate and resolve customer complaints with strong communication skills.
- Company: Leading property services group in the UK with a supportive culture.
- Benefits: Attractive perks including a day off on your birthday and a pension scheme.
- Why this job: Join a team dedicated to exceptional service and employee development.
- Qualifications: Strong problem-solving skills and a passion for customer service.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading property services group in the UK seeks a Customer Complaints Advisor to join its team in Annesley. The role involves investigating and resolving customer complaints, utilizing strong communication skills and a proactive approach. The ideal candidate will enjoy problem-solving in a supportive environment and be dedicated to delivering exceptional service.
With a focus on employee development, the company provides training and various attractive benefits, including a day off on your birthday and a pension scheme.
Lettings Customer Experience Specialist employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Customer Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves resolving customer complaints, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Lettings Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and problem-solving. We want to see how you've tackled complaints before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re passionate about delivering exceptional service. We love a personal touch!
Showcase Your Proactive Approach: In your application, mention specific instances where you took the initiative to resolve issues. We’re looking for candidates who can think on their feet and act decisively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Countrywide
✨Know the Company Inside Out
Before your interview, take some time to research the property services group. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Lettings Customer Experience Specialist, you'll need to demonstrate your ability to handle complaints. Prepare specific examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Emphasise Your Commitment to Exceptional Service
The company is dedicated to delivering exceptional service, so make sure to highlight your customer service philosophy. Share examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for contributing to a supportive environment.
