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- Tasks: Support landlords and tenants with tenancy queries and ensure excellent service.
- Company: Join Connells Group, a leading estate agency committed to diversity and inclusion.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Gain valuable training, career pathways, and be part of a supportive team culture.
- Qualifications: Strong customer service skills and a confident communicator are essential.
- Other info: We encourage diverse applicants; don’t hesitate to apply even if you don’t meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
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We are looking for an enthusiastic and highly motivatedCustomer Service Specialistto work within our Lettings Department inAnnesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.
What\’s in it for you as a Customer Service Specialist
- Get full training and development
- A good understanding of estate agency business
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Specialist
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Assisting customers with general tenancy queries
- Dealing promptly and courteously to communication with landlord, tenants, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Specialist
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Benefits for a Customer Service Specialist
- Aviva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Connells Group UKis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Customer Service Specialist employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the estate agency business and the specific services offered by our Lettings Department. Understanding the nuances of tenancy support will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved conflicts or provided exceptional service, as these will resonate well with us.
✨Tip Number 3
Showcase your ability to work under pressure by discussing past experiences where you managed multiple tasks or tight deadlines. This will highlight your organisational skills, which are crucial for the role.
✨Tip Number 4
Research common tenancy queries and issues that landlords and tenants face. Being knowledgeable about these topics will not only impress us but also prepare you for potential questions during the interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your strong customer service skills, communication abilities, and any relevant experience in tenancy support or similar roles. Use clear headings and bullet points for easy readability.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Countrywide
✨Show Your Enthusiasm
As a Customer Service Specialist, enthusiasm is key. Make sure to express your passion for helping others and your eagerness to contribute to the team. A positive attitude can set you apart from other candidates.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with landlords, tenants, and internal partners, showcase your communication skills during the interview. Use clear and concise language, and provide examples of how you've effectively resolved customer queries in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you successfully handled difficult situations or complaints, and be ready to discuss your thought process and the outcome.
✨Highlight Teamwork Experience
Being a good team player is essential for this role. Share experiences where you collaborated with others to achieve a common goal, and emphasise your ability to stay calm under pressure while working as part of a team.
