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- Tasks: Handle and investigate customer complaints in a supportive team environment.
- Company: Join The New Homes Group, part of the UK's largest Property Services Group.
- Benefits: Enjoy perks like a day off on your birthday, discounts, and a pension scheme.
- Why this job: Gain valuable experience in lettings while making a real difference for customers.
- Qualifications: Strong communication skills are essential; previous experience is a plus but not required.
- Other info: Full training provided, with excellent career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Complaints Administrator, Nottingham
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Client:
The New Homes Group
Location:
Nottingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
445788b5898e
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Customer Complaints Administrator
Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?
Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer\’s concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!
Working Pattern: Monday – Friday: 9.00am – 5.30pm
Location: Office based in Annesley – NG15 0DT
Responsibilities of a Customer Complaints Administrator:
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Administrator:
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Customer Complaints Administrator:
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working Connells Group UK:
- Day off on your Birthday!
- Pension Scheme.
- Perks at Work – Discounts on products and services inc electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Cycle to work scheme.
Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Customer Complaints Administrator employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Administrator
✨Tip Number 1
Familiarise yourself with common customer complaints in the lettings industry. Understanding typical issues can help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you handle customer complaints. This will prepare you to articulate your approach and solutions clearly when discussing your experience.
✨Tip Number 3
Network with professionals in the lettings and property management sectors. Engaging with others in the field can provide insights and potentially lead to referrals for the Customer Complaints Administrator position.
✨Tip Number 4
Research the company culture at Countrywide and be ready to discuss how your values align with theirs. Showing that you understand their commitment to customer service can set you apart from other candidates.
We think you need these skills to ace Customer Complaints Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Complaints Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter showcase your written and verbal communication skills. Provide examples of how you've effectively resolved customer complaints in the past.
Demonstrate Problem-Solving Abilities: In your application, include specific instances where you successfully investigated and resolved issues. This will demonstrate your ability to handle complaints professionally and efficiently.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for The New Homes Group and how you can contribute to their mission of providing excellent customer service.
How to prepare for a job interview at Countrywide
✨Showcase Your Communication Skills
As a Customer Complaints Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle a difficult customer or write a response to a complaint.
✨Understand the Lettings Business
Familiarise yourself with the lettings industry and the common issues that arise. This knowledge will help you answer questions more effectively and show your genuine interest in the role. Research the company and its services to discuss how you can contribute.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved complaints or handled challenging situations, and be ready to share these stories.
✨Emphasise Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be ready to discuss how you balance these aspects in your work. Share examples of how you've collaborated with others while also taking initiative on your own.
