Customer Accounts Specialist in Nottingham

Countrywide, part of Connells Group are seeking a driven and professional customer service specialist looking to join an established, passionate team who support the accounting functions within Countrywide\’s estate agency network. We are on the lookout for a committed Customer Accounts Specialist to join a team who shares the same passion for customer service as we do! We are looking for candidates to provide credit control and debt recovery services on residential tenancies. As a Customer Accounts Specialist, you will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our landlord clients fully informed at all stages.

• Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
• Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
• Build strong relationships through rapport with customers and colleagues alike.
• Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
• Have a willingness to learn. Compliance is key in the property industry, and you will need to proactively build your knowledge and understanding of relevant legislation.
• Pension scheme.
• 23 days annual leave, increasing with service.
• Training and career progression opportunities throughout the business.
• Industry recognised qualifications.
• Discount schemes covering retail, entertainment, travel and health.
• Free on-site parking.