At a Glance
- Tasks: Be the go-to person for queries and admin tasks, supporting our Key Accounts Manager.
- Company: Join a dynamic team focused on customer satisfaction and collaboration.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive environment.
- Why this job: Make a real difference by helping manage key accounts and enhancing customer experiences.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are key.
The predicted salary is between 31950 - 39050 £ per year.
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.,
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
- Liaising with the accounts, tender teams, and business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities
- Reporting Structure & Key Relationships
- Reports to: Key Accounts Manager
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable
- Customer-focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills, Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
- #J-18808-Ljbffr
Key Accounts Administrator in Brackley employer: Countrywide plc
Join our dynamic team in Saint Leonards as a Conveyancer, where we prioritise a supportive work culture that fosters professional growth and collaboration. With benefits like a bonus scheme and group life assurance, we are committed to providing a rewarding environment for our employees. Here, you will have the opportunity to mentor others while handling diverse residential property transactions, making a meaningful impact in your role.
We think you need these skills to ace Key Accounts Administrator in Brackley
Customer Service
Administration Skills
Attention to Detail
Communication Skills
IT Literacy (Microsoft Office)
CRM System Experience
Proactive Approach
