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For Companies At a Glance
- Tasks: Resolve customer complaints and queries while ensuring top-notch satisfaction.
- Company: Flogas is a leading energy supplier focused on renewable solutions for homes and businesses.
- Benefits: Enjoy bonuses, enhanced pension, health plans, discounts, and 25+ holidays.
- Why this job: Join a team dedicated to sustainable energy and make a real impact on customers' lives.
- Qualifications: Strong communication, problem-solving skills, empathy, and attention to detail required.
- Other info: Be part of a diverse team committed to equality and innovation in energy.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Relationship Advisor
Countrywide LPG Limited is looking for a Senior Customer Relationship Advisor to join our Flogas team of 1,350 experts, dedicated to delivering energy solutions that ‘do right’ for customers across the country. In this role you will focus on resolving customer complaints, queries and disputes with efficiency and professionalism, ensuring high levels of customer satisfaction and maintaining our commitment to renewable energy by 2040.
Responsibilities
- Address customer complaints, queries and disputes relating to supply, billing, pricing and service.
- Collaborate with cross‑functional departments to ensure complaints are resolved promptly.
- Prioritise sensitive situations and manage escalation effectively.
- Monitor and respond to customers through various social media channels.
- Record accurate details of complaints and provide insights into customer concerns.
Requirements
- Previous work experience in a fast‑paced customer service environment.
- Strong ability to manage complex situations and handle multiple cases simultaneously.
- Proven track record of resolving complaints efficiently to a high standard.
- Excellent attention to detail and consistent, high‑quality verbal and written communication.
- Ability to manage workload efficiently, optimising time spent speaking with customers and number of complaints resolved daily.
- Excellent teamwork skills, working collaboratively across the business to achieve optimal outcomes.
What We Offer
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- Employee Assistance Plan (EAP)
- Health plans, wellbeing support, free flu jabs and eye care vouchers
- Extensive discounts from beloved brands and major retailers
- 25 holidays plus bank holidays with one additional volunteering day (pro‑rated based on contracted hours)
- Enhanced Family Friendly Leave
At Flogas we are an equal‑opportunity employer and welcome applications from all candidates regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are committed to doing right by our people and cultivating a diverse, inclusive workplace.
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Senior Customer Relationship Advisor employer: Countrywide LPG Limited
Contact Detail:
Countrywide LPG Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Advisor
✨Tip Number 1
Familiarise yourself with Flogas' mission and values, especially their commitment to renewable energy. This will help you align your answers during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Prepare specific examples of how you've successfully resolved customer complaints in the past. Highlight your problem-solving skills and ability to maintain customer satisfaction, as these are crucial for the Senior Customer Relationship Advisor role.
✨Tip Number 3
Showcase your communication skills by practising active listening techniques. During any interactions, whether in interviews or networking, make sure to listen carefully and respond thoughtfully to demonstrate your empathy and patience.
✨Tip Number 4
Network with current or former employees of Flogas on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Senior Customer Relationship Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Customer Relationship Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities, communication skills, and empathy. Use specific examples from your past experiences to demonstrate how you have successfully resolved customer issues.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service or relationship management. Include metrics or achievements that illustrate your success in improving customer satisfaction or resolving complaints.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Countrywide LPG Limited
✨Showcase Your Problem-Solving Skills
As a Senior Customer Relationship Advisor, you'll need to demonstrate your ability to resolve customer complaints efficiently. Prepare examples from your past experiences where you successfully handled difficult situations, highlighting your problem-solving skills.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with customers in various formats, whether it's over the phone, via email, or in person. Consider sharing specific instances where your communication made a positive impact.
✨Demonstrate Empathy and Patience
Flogas values empathy and patience when dealing with customers. Think of examples that showcase your ability to understand customer concerns and provide support, especially in challenging situations. This will show your potential employer that you can foster positive relationships.
✨Research Flogas and Its Initiatives
Before the interview, take some time to learn about Flogas's commitment to renewable energy and their initiatives. Being knowledgeable about the company's goals will not only impress your interviewers but also allow you to align your answers with their values.