Sales & Service Support Administrator (FTC 12 mths) in Leicester

Sales & Service Support Administrator (FTC 12 mths)

Countrywide LPG Limited

Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From drivers to technicians, customer experience experts to site managers, engineers to electricians, we come together as a team of experts to do more for our customers.

As a Sales & Service Support Administrator (FTC 12 mths) based at our head office, you will report to the Consumer Support Team Manager and oversee the day‑to‑day DCH Bulk Administrative processes. You’ll help us move from a fossil fuels background to deliver 100% renewable energy to our customers by 2040, supporting initiatives such as heat pumps, solar panels, and bio‑fuels.

Responsibilities

• Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
• Process New Installation paperwork for the Domestic and Metered customer base
• Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
• Process Domestic and Metered Contract returns and update customers’ accounts accordingly
• Raise invoices and credits for customers within agreed limits
• Process orders for Managed Customers, including key accounts and home parks

Qualifications

• Good computer skills including MS Outlook, Word & Excel
• Must be accurate with attention to detail
• Excellent customer service skills
• Experience managing a high volume of customer accounts and call volume
• Excellent telephone manner
• Ability to demonstrate numeracy and literacy skills
• Excellent organisation and time‑management skills
• Ability to make decisions within designated agreed levels of authority
• Ability to manage complex products, systems and customers
• Able to work under pressure and remain efficient in a dynamic work environment

Benefits

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and eye care vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day (pro‑rated based on contracted hours)
• Enhanced Family Friendly Leave

EEO Statement

Flogas is an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.