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- Tasks: Support landlords and branches with licensing compliance and problem-solving.
- Company: Established team in the heart of Norwich with a supportive culture.
- Benefits: Starting salary of £25,000, Monday to Friday hours, and career growth opportunities.
- Other info: Office-based role with a focus on regulatory changes and compliance.
- Why this job: Join a dynamic team and make a real impact in property licensing.
- Qualifications: Confident communicator with strong organisational and problem-solving skills.
The predicted salary is between 25000 - 25000 £ per year.
We have a fantastic opportunity for a highly motivated customer service professional to join our established Licensing team based in the heart of Norwich. Office based, working 9am to 5.30pm Monday to Friday with a starting salary of £25,000.
As a Customer Service Advisor, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters. This is a highly responsible job involving keeping abreast of potential changes to local authority conditions, working with landlords to ensure they remain compliant with the regulations and conditions of their licence and assisting with branch and landlord queries.
If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you.
Key responsibilities of a Customer Service Advisor:- Working closely with the Group Licensing Manager on regulatory changes
- Supporting our lettings branches in letting property safely and compliantly
- Liaising with landlords, local authorities and colleagues on property licensing and other matters
- Completing time sensitive regulatory change projects
Customer Service Advisor in Norfolk employer: Countrywide HQ
Contact Detail:
Countrywide HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show off our problem-solving skills and how we handle tricky situations with ease.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. It shows we’re serious about the role and ready to represent the company.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Advisor in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how your background aligns with our values at StudySmarter.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether through your writing style or examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Norwich team!
How to prepare for a job interview at Countrywide HQ
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with licensing regulations and how they impact landlords and local authorities. This will show that you're not just interested in the role, but that you’re also proactive about understanding the industry.
✨Show Off Your Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively with various stakeholders. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully resolved issues or liaised with different parties to demonstrate your skills.
✨Be Organised and Prepared
Bring along any relevant documents, such as your CV and references, and prepare questions to ask about the role and the company. This shows that you’re organised and genuinely interested in the position. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Problem-Solving Mindset
Prepare to discuss specific instances where you've tackled challenges or solved problems in previous roles. Think about how you can relate these experiences to the responsibilities of the Customer Service Advisor position, especially in terms of compliance and regulatory changes.