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- Tasks: Provide top-notch support in property management and tenancy administration.
- Company: Join a vibrant team in Cardiff's Lettings Support Centre.
- Benefits: Earn £25,000 with industry-leading training and career progression.
- Other info: Enjoy team incentives and a clear career path with support for qualifications.
- Why this job: Make a difference in people's lives while enjoying a fun work environment.
- Qualifications: Motivated individuals with a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £25,000
Opportunities for a Customer Service Advisor:
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £25,000
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Customer Service Advisor in Cardiff employer: Countrywide HQ
Contact Detail:
Countrywide HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the property management field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their fun and positive environment. This will help you stand out as a candidate who truly fits in.
✨Tip Number 3
Practice common interview questions related to customer service scenarios. Think about how you would handle difficult tenants or landlords, and be ready to share your experiences. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service experience and show us how you can bring value to our Lettings Support Centre.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you align with our fun and positive working environment. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or simply how you present your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Countrywide HQ
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with property management and tenancy administration, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be dealing with landlords, tenants, and branches regularly. Prepare examples from your past experiences where you've successfully resolved conflicts or provided excellent service. This will demonstrate your ability to handle various situations with ease and professionalism.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, training opportunities, and career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
✨Be Yourself and Stay Positive
The interviewers are looking for someone who fits into their fun and collaborative environment. Be authentic, let your personality shine through, and maintain a positive attitude throughout the conversation. A friendly demeanour can go a long way in making a lasting impression!