At a Glance
- Tasks: Investigate customer complaints and deliver fair, professional resolutions.
- Company: Join the UK's largest Property Services Group with a supportive culture.
- Benefits: Enjoy a starting salary of £25,000, birthday off, and career progression.
- Other info: Full training provided with clear career growth opportunities.
- Why this job: Make a real difference by helping customers and solving problems.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 25000 £ per year.
Do you want a career in property with the UK's largest Property Services Group? Do you enjoy helping people, solving problems, and delivering excellent customer service? If you're naturally curious, a strong communicator, and motivated to find the best outcome for customers, we'd love to hear from you.
Location: Annesley, Nottingham
Salary: £25,000 starting salary
Benefits: Birthday Day Off | Career Progression | Industry Qualifications with Salary Increase
Countrywide, part of the Connells Group and the UK's largest Property Services Group, is looking for a Customer Complaints Resolver to join our friendly Complaints Management Team. This is an excellent opportunity to progress a career in property, with full training in residential lettings and property management provided.
The Role
- You'll investigate customer complaints and concerns, working with colleagues across the business to deliver fair, professional, and timely resolutions.
Key Responsibilities
- Manage your own caseload of customer complaints
- Communicate with customers by phone and email
- Gather information to fully understand and investigate issues
- Liaise with teams across the lettings business
- Provide clear, professional, and empathetic responses both verbally and written
- Identify appropriate solutions and goodwill gestures where required
- Deliver a positive customer experience, even when issues arise
About You
- We're looking for someone with previous customer service experience
- Confidence handling sensitive conversations professionally
- Excellent written and verbal communication skills
- Strong problem-solving and investigative abilities
- Good organisational, time-management and multi-tasking skills
- A positive attitude and willingness to learn
- The ability to work independently and as part of a team
Previous experience in lettings, property management, or complaint handling is helpful but not essential, as full training will be provided.
What We Offer
- Full training in residential lettings and property management
- Industry-recognised lettings qualifications
- £1,000 salary increase on successful qualification completion
- Clear career progression opportunities
- Birthday Day Off
- Pension scheme
- Cycle to Work scheme
- Perks at Work discounts on shopping, travel, entertainment, and more
- Supportive and inclusive team environment
Diversity & Inclusion
At Connells Group, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You may be exactly who we're looking for.
Customer Complaints Advisor in Nottingham employer: Countrywide HQ Careers
At Connells Group UK, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. As a Sales Case Handler in Bracknell, you'll benefit from competitive salary packages, generous annual leave, and unique perks like a day off for your birthday and free parking, all while working in a dynamic environment that fosters professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Countrywide HQ Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Countrywide HQ Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Complaints Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Countrywide HQ Careers:Your cover letter is your chance to shine! Tell us why you want to work at Countrywide HQ Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Countrywide HQ Careers!
How to prepare for a job interview at Countrywide HQ Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
