At a Glance
- Tasks: Be the go-to person for queries and admin tasks, supporting our Key Accounts Manager.
- Company: Join a dynamic team at a company committed to inclusivity and growth.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional development.
- Other info: Flexible working attitude and a positive mindset are essential for success.
- Why this job: Make a real difference by helping manage key accounts and enhancing customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day‑to‑day tasks.
Key Responsibilities
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
- Liaising with the accounts, tender teams, and business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities
Reporting Structure & Key Relationships
- Reports to: Key Accounts Manager
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
Experience / Skills / Knowledge
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable
- Customer‑focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills
Behaviours
- Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Administrator in Brackley employer: Countrywide Garden Maintenance Services Limited
At Neighbourly, we pride ourselves on being an excellent employer, offering a supportive work culture that values inclusivity and employee growth. As a Key Accounts Administrator, you will benefit from a collaborative environment where your contributions are recognised, alongside opportunities for professional development and a commitment to work-life balance in a dynamic setting.
Contact Details:
Countrywide Garden Maintenance Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator in Brackley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Key Accounts Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills, like customer service and administration, can shine through. We want you to show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the specific role and showcasing your relevant experience.
We think you need these skills to ace Key Accounts Administrator in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Accounts Administrator role. Highlight your customer service experience and any relevant admin skills. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Countrywide Garden Maintenance Services Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Key Accounts Administrator role. Familiarise yourself with the key responsibilities like handling queries, managing contracts, and liaising with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved complaints or handled difficult calls. This will highlight your customer-focused approach and professional telephone manner.
✨Brush Up on Your IT Skills
As the job requires proficiency in Microsoft Office and possibly a CRM system, make sure you're comfortable using these tools. If you have experience with any relevant software, mention it during the interview. You could even prepare a few examples of how you've used technology to improve efficiency in previous roles.
✨Demonstrate Your Team Spirit
This position involves working closely with various teams, so it's important to show that you can collaborate effectively. Be prepared to discuss times when you've worked as part of a team, how you contributed, and what the outcomes were. This will illustrate your ability to work well with others and adapt to different working styles.
