Customer Service and Admin Assistant - FTC 6 Months in Newbury

Customer Service Administrator – Fixed Term Contract 6 Months Salary: £26,500 per annum. Hybrid Working Join Countrywide Environmental and Help Deliver Outstanding Customer Service

Are you an organised and customer-focused administrator who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Customer Service Administrator to join our friendly and professional team. This is a fantastic opportunity to play a vital role in supporting our customers, field technicians, and wider business operations while developing your career within a growing and successful organisation. If you're a strong communicator with excellent attention to detail and a positive, can-do attitude, we'd love to hear from you. Please note this is a hybrid role with 3 days a week from our office in Newbury, Berkshire.

The Role

As a Customer Service Administrator, you'll be the first point of contact for many of our customers, providing exceptional service and ensuring enquiries are handled professionally and efficiently. You'll support the day-to-day operation of the business by coordinating service appointments, assisting field technicians, managing customer documentation, and ensuring our internal systems remain accurate and up to date. This is a varied role that combines customer service, administration, scheduling, data management, and operational support.

What You'll Be Doing

Customer Service & Communication

• Managing incoming customer enquiries via telephone, email, and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.

Scheduling & Operational Support

• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation, certificates, and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.

Administration & Data Management

• Processing service requests, quotations, and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls, enquiries, and business opportunities.
• Supporting customer compliance requirements, including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders, certificates, and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

Office & Business Support

• Managing incoming and outgoing post.
• Monitoring and ordering office supplies.
• Supporting the management of the telephone system.
• Assisting with vehicle compliance data and health & safety administration.
• Providing general office and administrative support to the wider business.

What We're Looking For

Essential Skills & Experience

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem-solving.

Desirable Experience

• Experience within a service-based, facilities management, or field-service environment.
• Experience supporting operational or engineering teams.
• Knowledge of compliance documentation and audit administration.
• Experience working with scheduling systems or service management software.

Why Join Countrywide Environmental?

• Competitive salary of £26,500 per annum.
• Varied role where every day brings something different.
• Friendly, supportive, and collaborative team environment.
• Opportunity to work closely with multiple areas of the business.
• Ongoing training and development opportunities.
• A growing company where your contribution is genuinely valued.
• Opportunity to build a long-term career within a successful organisation.

About You

You’ll be someone who enjoys helping others, takes pride in delivering excellent customer service, and thrives in a busy environment. You're highly organised, dependable, and enjoy being the person who keeps everything running smoothly. Whether you're supporting customers, coordinating technicians, or managing important business documentation, you'll bring professionalism, attention to detail, and a positive attitude to everything you do. Most importantly, you'll enjoy being part of a team and making a real difference to both customers and colleagues every day.

Our Purpose is to care for the wellbeing of the communities we serve by managing pest risks in the most environmentally responsible way. How we do this is that we put people at the centre of everything we do and we embrace innovation & technology to deliver an outstanding customer service. Our Vision is to build a leading international Pest Control platform, commencing in the UK & Continental Europe across multiple industry sectors & service lines, growing revenue organically and through strategic acquisitions. Our Differentiators and our focus on & commitment to: People – Environment – Service – Technology. In addition to clearly defining and communicating our Strategy & focusing on Execution, we will: Build a Team that simplifies working in and with the Pest Control Partnership Develop a Culture of high performance and high values Drive Innovation in the Pest Control industry. Pest Control Partnership Website