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- Tasks: Assist with insurance products and support members' health insurance needs.
- Company: Join Virginia Farm Bureau, a leader in providing exceptional insurance services.
- Benefits: Enjoy medical and dental insurance from day one, plus gym discounts and 17 days PTO.
- Why this job: Gain valuable experience with ongoing training and a supportive work culture.
- Qualifications: Must have strong customer service skills and be willing to obtain insurance licenses.
- Other info: This is a full-time W-2 position with paid training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our Northumberland Branch County Farm Bureau Office in Kilmarnock, VA has an excellent Full-Time opportunity available for a career oriented, customer focused individual. The Customer Service Representative/ Member Service Specialist is responsible for:
- Providing assistance to the county insurance staff in the solicitation, processing and servicing of our insurance products.
- Working with our County Board of Directors.
- Assisting individuals/members with health insurance needs.
Qualifications include:
- Previous administrative support experience
- Outstanding technical skills including MS Office applications
- Strong customer service skills and a positive attitude.
- Property & Casualty license (within 6 months of hire) Paid for by company
- Life & Health license (within 6 months of hire) Paid for by company
- Previous insurance experience preferred
This is a W-2 position only. Paid training for both licensing and standard sales training. Ongoing development and support in all roles. Medical and dental insurance on your first day. Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account. 17 days of Paid Time off (PTO) each year.
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status. VAFB supports compliance with COVID-19 protocols.
Member Service Specialist - Kilmarnock employer: Countryway Insurance Co.
Contact Detail:
Countryway Insurance Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Specialist - Kilmarnock
✨Tip Number 1
Familiarise yourself with the insurance products offered by Virginia Farm Bureau. Understanding their services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Virginia Farm Bureau. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your customer service skills. Since this role heavily focuses on assisting members, demonstrating your ability to handle customer inquiries effectively will set you apart from other candidates.
✨Tip Number 4
Prepare for potential questions about teamwork and collaboration, as you'll be working closely with the County Board of Directors and insurance staff. Highlight any relevant experiences that showcase your ability to work well in a team.
We think you need these skills to ace Member Service Specialist - Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative support. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to assist with insurance products. Mention any previous experience in the insurance field and how it aligns with the role.
Highlight Technical Skills: Emphasise your technical skills, particularly with MS Office applications. Provide examples of how you've used these skills in past roles to improve efficiency or customer satisfaction.
Show Enthusiasm for Learning: Express your willingness to obtain the necessary licenses within six months. Highlight your eagerness for ongoing development and training opportunities offered by the company.
How to prepare for a job interview at Countryway Insurance Co.
✨Showcase Your Customer Service Skills
As a Member Service Specialist, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Familiarise Yourself with Insurance Products
Since the role involves assisting with health insurance needs, it’s beneficial to have a basic understanding of insurance products. Research common health insurance terms and concepts so you can speak confidently about them during the interview.
✨Demonstrate Technical Proficiency
The job requires strong technical skills, particularly with MS Office applications. Be ready to discuss your experience with these tools and consider mentioning any specific projects where you used them effectively.
✨Express Willingness to Learn
The company offers paid training for licensing, so it's important to convey your eagerness to learn and grow in the role. Discuss your commitment to obtaining the Property & Casualty and Life & Health licenses within the required timeframe.
