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For Companies At a Glance
- Tasks: Provide technical support for IT issues across multiple sites and assist in IT projects.
- Company: Join Countrystyle, a leader in sustainable waste management and customer service.
- Benefits: Enjoy life insurance, wellness programmes, and flexible working options.
- Other info: Great opportunities for career growth and learning in a dynamic team.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: Strong communication skills and previous IT experience or qualifications required.
The predicted salary is between 31000 - 31000 £ per year.
Location: Ridham, Sittingbourne and other sites in the southeast as required
Salary: 31,000 per annum
Job Type: Permanent, Full time
Hours: 40 hours per week
About Us
Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.
About the role
The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Responsibilities
- Manage and maintain good quality, accurate documentation on all IT processes.
- Maintain systems, resolving any general workplace IT issues.
- Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
- Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
- Assist in maintaining our printer outsourcing contract.
- Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
- Monitor and update the 'IT issues' database.
Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.
About you
Essentials
- Strong Communications skills at all levels
- MS Office to intermediate level
- Documentation to entry Level
- Previous experience in a similar role/ IT Field or IT Qualification
- Ability to work to tight deadlines
- GCSE grades A-C
- Proactive with a desire to learn new skills
- Attention to detail
Desirable
- Networking (Unifi/ Meraki/ Cisco) Knowledge
- Knowledge of Windows Operating Systems
Benefits
- Life Insurance with access to GP24
- Commitment to wellbeing through Employee Assistance Programme
- Electric Car salary sacrifice scheme for eligible employees
- Cycle to work scheme
- Company Events
- GymFlex salary sacrifice
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.
Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
1st Line IT Support employer: Countrystyle Recycling
Contact Detail:
Countrystyle Recycling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get your networking game on! Reach out to current employees at Countrystyle through LinkedIn or other platforms. A friendly chat can give you insider info and might just help you get a foot in the door.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research Countrystyle’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice common IT support scenarios. You might be asked to troubleshoot a problem on the spot, so brush up on your technical skills and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Countrystyle team.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support role. Highlight your relevant experience and skills, especially in communication and IT support. We want to see how you can contribute to our mission!
Show Off Your Skills: Don’t be shy about showcasing your technical skills! Mention your proficiency with MS Office and any experience with networking or Windows Operating Systems. We love seeing candidates who are proactive and eager to learn.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you align with our values at Countrystyle. We appreciate a personal touch that shows us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Countrystyle Recycling
✨Know Your Tech Basics
Brush up on your knowledge of Windows Operating Systems and networking basics like Unifi, Meraki, or Cisco. Being able to discuss these topics confidently will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since strong communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would resolve a common IT issue, so think about how you'd break it down for someone without a tech background.
✨Demonstrate Your Proactivity
Prepare examples of times when you've taken the initiative to solve a problem or improve a process. This could be anything from documenting IT processes better to suggesting improvements in workflow. It shows you're not just reactive but proactive in your approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common IT issues and how you would handle them, including how you would document the process and follow up on tickets.