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- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry Thames Valley, a top UK housebuilder with a strong team culture.
- Benefits: 28 days holiday, pension contributions, and paid volunteer days.
- Why this job: Make a real impact in customer service while building sustainable communities.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working options and excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Thames Valley, at our Reading office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Finally, let’s tell you a bit more about us... We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry. Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. With 2 paid volunteer days a year, you can give back to communities and charities.
Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Customer Service Coordinator in Reading employer: Countryside Partnerships PLC
Contact Detail:
Countryside Partnerships PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at Vistry through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with customers and be ready to share your experiences. We love seeing how you think on your feet!
✨Tip Number 3
Show off your passion for customer service! During interviews, let us know why you care about helping customers and how you align with our values of integrity and quality. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vistry.
We think you need these skills to ace Customer Service Coordinator in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that align with our values of integrity, caring, and quality.
Showcase Your Communication Skills: Since you'll be liaising with customers and partners, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle customer concerns effectively.
Emphasise Team Collaboration: We value in-person collaboration, so mention any experiences where you've worked as part of a team. This will show us that you understand the importance of teamwork in delivering excellent customer service.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Countryside Partnerships PLC
✨Know the Company Inside Out
Before your interview, take some time to research Vistry Thames Valley. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Coordinator, you'll be dealing with various customer concerns. Think of specific examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and contractors, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about team collaboration and customer service strategies.
✨Be Open About Your Needs
Vistry values flexibility and encourages candidates to discuss any specific requirements during the interview. If you have particular needs regarding working arrangements, don’t hesitate to bring them up. This shows that you’re proactive and value open communication.