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- Tasks: Support customer journeys and back-office processes through administration and analysis.
- Company: Join Vistry Southern, a top UK housebuilder committed to integrity and community development.
- Benefits: Enjoy 28 days holiday, flexible working, pension contributions, and paid volunteer days.
- Why this job: Be part of a collaborative team culture while making a positive impact in housing.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Opportunities for training and career growth await you at Vistry.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Southern, based at our Basingstoke office. This role combines customer service responsibilities with vital administrative and analytical functions to support the smooth operation of our customer journey and back-office processes.
As our Customer Service Coordinator you will focusing more on back-Office Administration, you will liaise with customers, partners, technicians, and subcontractors to ensure timely resolution of customer service cases within SLA. Additionally, you will be responsible for monitoring auto-processing systems, managing charge recovery needs, and analysing key data to support continuous improvement.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Finally, let’s tell you a bit more about us…
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos – doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â¯and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
With 2 paid volunteer days a year, you can give back to communities and charities.
Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
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Customer Service Coordinator employer: Countryside Partnerships PLC
Contact Detail:
Countryside Partnerships PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Vistry's core values and ethos. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around integrity, caring, and quality.
✨Tip Number 2
Highlight any experience you have in back-office administration and customer service. Be prepared to discuss specific examples of how you've resolved customer issues efficiently and how you've contributed to process improvements in previous roles.
✨Tip Number 3
Research the tools and systems commonly used in customer service coordination. Being knowledgeable about auto-processing systems and data analysis will give you an edge, so consider mentioning any relevant software experience during your discussions.
✨Tip Number 4
Prepare thoughtful questions about the team culture and flexible working options. This shows your genuine interest in the role and helps you assess if the company is the right fit for you, while also demonstrating your proactive approach.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, administration, and data analysis. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet SLAs and improve processes.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer service cases or improved administrative processes in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Coordinator.
How to prepare for a job interview at Countryside Partnerships PLC
✨Understand the Role
Make sure you have a clear understanding of the Customer Service Coordinator role. Familiarise yourself with the responsibilities, especially around back-office administration and customer service case resolution. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Analytical Skills
Since the role involves analysing key data for continuous improvement, be prepared to discuss your analytical skills. Bring examples of how you've used data to solve problems or improve processes in previous roles. This will show that you can contribute to the company's commitment to quality and efficiency.
✨Emphasise Team Collaboration
Vistry values in-person collaboration and team culture, so highlight your experience working in teams. Share examples of how you've successfully collaborated with colleagues, customers, and partners to achieve common goals. This will align with their ethos of partnership-led work.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, opportunities for professional development, or how they measure success in the Customer Service Coordinator role. Asking questions shows your interest in the position and helps you assess if it's the right fit for you.
