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- Tasks: Oversee customer satisfaction and quality inspections for new homes.
- Company: Join Vistry Group, the UK's leader in affordable mixed-tenure homes.
- Benefits: Enjoy 28 days holiday, flexible working, and a supportive work culture.
- Why this job: Be part of a team that values integrity, diversity, and community impact.
- Qualifications: No specific qualifications required; passion for customer care is key.
- Other info: Opportunities for training and career growth await you!
The predicted salary is between 36000 - 60000 £ per year.
We have a new opportunity for a Customer Relations Manager to join our team within Vistry East Yorkshire, at our Leeds office with visits to sites across the region. As our Customer Relations Manager, you will conduct pre-handover quality inspections on open market sales plots to ensure consistent delivery and high standards and will undertake pre-handover ICC (independent customer check) on our open market sales plots, to ensure quality of delivery and consistency of details and standards.
You will work closely with sales and site teams to manage customer satisfaction post-move-in, overseeing the recording and progress of customer snagging from home demonstrations through to the 14-day review. Additionally, you will support the business in maintaining high customer satisfaction scores at both the 8-week and 9-month NHBC surveys. Providing exceptional customer care to all Vistry customers will also be a core aspect of your role.
Benefits include:
- 28 days’ holiday plus all UK Bank Holidays, with options to carry leave forwards and buy up to 5 days.
- Pension with Legal & General; eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
- 2 paid volunteer days a year to give back to communities and charities.
- Agile Working offers a flexible way of working.
In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives.
Customer Relations Manager employer: Countryside Partnerships PLC
Contact Detail:
Countryside Partnerships PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with Vistry Group's core values of integrity, caring, and quality. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the specific customer satisfaction metrics that Vistry uses, such as the NHBC surveys. Being knowledgeable about these metrics will allow you to discuss how you can contribute to maintaining and improving these scores effectively.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed customer relations or resolved issues. Be ready to share these stories during interviews to showcase your problem-solving skills and commitment to exceptional customer care.
✨Tip Number 4
Network with current or former employees of Vistry Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Relations Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relations and your understanding of Vistry Group's values. Mention specific examples from your past experiences that demonstrate your ability to manage customer satisfaction and quality inspections.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or relations, particularly those involving quality assurance or post-move-in support. Use quantifiable achievements to illustrate your impact in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Relations Manager role.
How to prepare for a job interview at Countryside Partnerships PLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Relations Manager. Familiarise yourself with the pre-handover quality inspections and customer satisfaction metrics mentioned in the job description. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you managed customer feedback and resolved issues, as this role heavily focuses on maintaining high customer satisfaction scores.
✨Research Vistry Group
Take some time to learn about Vistry Group and its core values of integrity, caring, and quality. Understanding their mission and portfolio will allow you to align your answers with their company culture, showing that you are a good fit for the team.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges faced in customer relations, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
