Contact Centre Operative

Join to apply for the Contact Centre Operative role at Vistry Group.

We have exciting opportunities for Contact Centre Operatives within the Vistry Services Division, based near any of our 26 regional offices. As a Contact Centre Operative, you will handle incoming customer enquiries, aiming to improve customer satisfaction through timely and efficient responses. This high-volume call centre role involves making and receiving approximately 10 calls per hour and supporting Sales Consultants by booking viewings. You will also assist the sales and marketing teams to maximize sales efficiency.

This position operates on a rota basis from Monday to Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays. Here’s what’s in it for you:

• Competitive salary and annual bonus
• Salary sacrifice car scheme
• Up to 33 days annual leave plus bank holidays, increasing with service
• 2 Volunteering days per year
• Private medical insurance (employee paid)
• Enhanced maternity, paternity, and adoption leave
• Competitive pension scheme via salary sacrifice
• Life assurance at 4x salary
• Share save and share incentive schemes
• Employee rewards portal and more benefits

In return, we expect you to:

• Align with our values: Integrity, Caring, and Quality
• Hold a full clean driving licence
• Have 5 GCSEs or equivalent, including Maths and English
• Be proficient with IT systems like Outlook and Excel
• Experience working with prospect databases and in a busy contact centre environment
• Possess strong administration, accuracy, and attention to detail skills
• Have excellent telephone, organizational, and communication skills
• Maintain a friendly, professional, and trustworthy attitude
• Work well under pressure to meet deadlines and targets
• Be flexible with duties and hours, and willing to travel as needed

Desirable skills include experience with Microsoft Dynamics, understanding of the new build industry, and customer-facing experience.

Key responsibilities include supporting business objectives through customer engagement, managing enquiries via various channels, maintaining the CRM system, and ensuring GDPR compliance. You will liaise with sales teams, attend meetings, complete mandatory training, and adhere to health and safety policies.

We are committed to building sustainable communities and live by our ethos of doing the right thing. Join us in making Vistry.

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