At a Glance
- Tasks: Manage customer relations and ensure satisfaction throughout the home buying journey.
- Company: Join Vistry, a top UK housebuilder known for integrity and quality.
- Benefits: 28 days holiday, pension contributions, volunteer days, and career development support.
- Other info: Flexible working options and a supportive team culture await you.
- Why this job: Be a key player in creating sustainable communities and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
We have a fantastic opportunity for a Customer Relations Manager to join our team within Vistry South West Midlands, covering various locations with your reporting office being Coleshill.
As our Customer Relations Manager, you will be a key point of contact in our customers' Vistry journey, managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused.
You will provide pre-handover inspections on our open-market sales plots, to ensure functionality and finesse is achieved in terms of quality of delivery.
You will support the sales and site teams in managing customer satisfaction after new home move in, record and manage the progress of customer snagging from Courtesy Visit review.
You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide exceptional customer service.
We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible.
We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Finally, let's tell you a bit more about us
We build more than homes, we're making Vistry.
Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing.
Our behaviours reflect this, as well as our values of integrity, caring and quality.
Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing.
We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes.
Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
With 2 paid volunteer days a year, you can give back to communities and charities.
Joining Vistry is just the start of building your perfect career.
In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential.
Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives.
We value you and everything you help us build as we make Vistry together.
Customer Relations Manager in Coleshill employer: Countryside Partnerships PLC
At Vistry South East Midlands, we pride ourselves on being an award-winning employer that values integrity, caring, and quality in everything we do. Our Enderby office offers a supportive work culture with flexible working options, generous holiday allowances, and a commitment to employee growth through training and development opportunities. Join us in shaping sustainable communities while enjoying a range of benefits that enhance your work-life balance and career progression.
Contact Details:
Countryside Partnerships PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Coleshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Countryside Partnerships PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Countryside Partnerships PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Coleshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Countryside Partnerships PLC:Your cover letter is your chance to shine! Tell us why you want to work at Countryside Partnerships PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Countryside Partnerships PLC!
How to prepare for a job interview at Countryside Partnerships PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
