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For Companies At a Glance
- Tasks: Be the first point of contact for families and manage the sales process with empathy.
- Company: Join a family-run luxury care home dedicated to providing 5-star care.
- Benefits: Competitive salary, career progression, training, and discounts on shops and restaurants.
- Why this job: Make a real difference in people's lives while achieving your sales targets.
- Qualifications: Sales experience, strong communication skills, and a passion for helping others.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 42000 - 56000 £ per year.
Job Description
We are no longer accepting applications for sponsorship.
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £49,000 (£35,000 BASIC & £14,000 Commission for an on-target performance)
Care about people as much as the numbers? Are you a switched-on salesperson with a big passion for people?
Come and join us at Country Court, and we'll give you responsibility, rewards and job satisfaction that really add up.
Bateman House Care Home is situated in the bustling market town of Uttoxeter, East Staffordshire and will has seventy-six ensuite bedrooms. Bateman House exudes both elegance and comfort, creating a warm, home-like atmosphere. The care home offers person-centred residential and specialist dementia care across two floors and outstanding facilities.
JOINING THE COUNTRY COURT CARE FAMILY
We're proud to be a family run business that's grown over the years to a family of 3,300+ employees and over 45+ care homes. We're passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we've created extraordinary care homes so we're looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS ADVISOR ROLE
As Customer Relations Advisor for our Care Home, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You'll arrange home open days and educational events, work closely with Country Court Care's marketing and operational teams – all while developing strong relationships with local groups and GPs to promote the home.
You'll be working with families at a challenging time, when an older loved-one is looking to move out of their own home into a care home. That's why your ability to drive the numbers must be balanced by your empathy and passion for improving people's lives: & families must trust you.
ABOUT YOU
We're open to what your professional background looks like. Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness and pharmaceutical sales with strong B2C experience. They've proven sales success and they're competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.
The ideal candidate will be:
- Have the ability to communicate with people at all levels both face to face, and on the telephone – Be ambitious and target orientated with the ability to work on your own initiative.
- Experienced in the elderly care sector
- Be accurate with an attention to detail
- Understand the local area and population demographic.
- Some field-based work will be required so a full UK driving licence and access to your own transport is required
Specific product and sales training will be provided and there will be additional support to help you develop within this role.
IN RETURN
You'll be joining a family business and you will also benefit from our range of benefits which include:
- A rewarding job with exciting opportunities for career progression
- Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
- Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
- Annual Staff Awards Programme across all our Homes celebrating our great staff
*Subject to Terms and Conditions
Click the Apply Button Now! -If the Customer Relations Advisor role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
We are no longer accepting applications for sponsorship.
Commissioning Customer Relations Advisor employer: CountryCourt
Contact Detail:
CountryCourt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commissioning Customer Relations Advisor
✨Tip Number 1
Get to know the company inside out! Research Bateman House and Country Court Care. Understanding their values and what makes them tick will help you connect with the team during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Show your passion for people! In your conversations, highlight your empathy and how you’ve positively impacted others in previous roles. This is key for a Customer Relations Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Country Court family.
We think you need these skills to ace Commissioning Customer Relations Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the lives of our residents and their families.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Advisor role. Highlight any relevant experience in sales or customer service, especially in the elderly care sector, as this will really catch our eye.
Be Personable: In your cover letter, be personable and relatable. We’re looking for someone who can connect with families during challenging times, so share any experiences that demonstrate your empathy and communication skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bateman House Care Home.
How to prepare for a job interview at CountryCourt
✨Know Your Stuff
Before the interview, make sure you understand the role of a Commissioning Customer Relations Advisor. Familiarise yourself with the care home’s values and services, especially how they balance sales with empathy. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with families during challenging times, be prepared to discuss your experience in building relationships. Share specific examples where you've successfully communicated with clients or customers, highlighting your ability to empathise and connect on a personal level.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think about situations where you had to handle difficult conversations or objections. Practising your responses can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
