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- Tasks: Lead the team and ensure top-notch service at The Hope & Anchor.
- Company: Join a vibrant pub known for its welcoming atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic environment perfect for those who thrive under pressure.
- Why this job: Be the face of the pub and make every guest's experience memorable.
- Qualifications: Previous hospitality management experience and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
The Duty Manager is responsible for the smooth day-to-day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business. This is a hands-on role suited to someone confident managing busy services and acting as the senior point of contact on duty.
Key Responsibilities:- Take responsibility for the operation of The Hope & Anchor during allocated shifts
- Deliver consistently high standards of customer service
- Oversee food and drink service to ensure quality, speed, and consistency
- Handle customer feedback and complaints professionally and efficiently
- Open and close the premises in line with company procedures
- Lead, motivate, and supervise team members on shift
- Allocate duties, manage breaks, and ensure effective shift coverage
- Support training, onboarding, and development of staff
- Ensure adherence to company policies and service standards
- Ensure compliance with health & safety, food hygiene, and licensing regulations
- Enforce Challenge 25 and responsible alcohol service
- Complete required checks, logs, and incident reports
- Act as the responsible manager on duty during incidents or emergencies
- Oversee cash handling, tills, and end-of-shift procedures
- Monitor stock levels and report shortages or issues
- Support stock deliveries and stock rotation where required
- Maintain high standards of cleanliness and presentation throughout the venue
- Ensure The Hope & Anchor presents a welcoming, professional environment at all times
- Previous supervisory or management experience in hospitality
- Strong leadership and communication skills
- Excellent customer service focus
- Ability to work in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
Duty Manager employer: Country House Weddings Group
Contact Detail:
Country House Weddings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hope & Anchor and soak up the atmosphere. Chat with staff and customers to get a feel for the place. This shows you’re genuinely interested and helps you tailor your answers during the interview.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer service. Think of examples from your past experiences that highlight your skills. We want to see how you handle busy services and lead a team effectively.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It’s all about making a great first impression, and we want to see that you understand the importance of presentation in hospitality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in our minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your customer service skills and how you can bring that passion to The Hope & Anchor.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to showcase any supervisory or management experience you've had. We’re looking for examples of how you've motivated and supported your team in the past.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve handled busy services or resolved customer complaints. We love hearing about real-life examples that demonstrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Country House Weddings Group
✨Know the Venue Inside Out
Before your interview, make sure you’ve done your homework on The Hope & Anchor. Familiarise yourself with their menu, service style, and any recent news or events. This shows genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you motivate and support your colleagues.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you’ve gone above and beyond for a customer. Highlight your ability to handle complaints professionally and how you ensure a positive experience for guests.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, like a busy service or a customer complaint. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.