Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team and ensure smooth operations at The Hope & Anchor.
- Company: Join a vibrant venue known for its excellent customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic environment with a focus on teamwork and high standards.
- Why this job: Be the face of the venue and make a real impact on customer experiences.
- Qualifications: Previous management experience in hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
The Duty Manager is responsible for the smooth day‑to‑day operation of The Hope & Anchor. The role involves leading the team on shift, working full time, delivering excellent customer service, and ensuring high standards of service, cleanliness, and compliance across the business. This is a hands‑on role suited to someone confident managing busy services and acting as the senior point of contact on duty.
Key Responsibilities:
- Operations & Service
- Take responsibility for the operation of The Hope & Anchor during allocated shifts
- Deliver consistently high standards of customer service
- Oversee food and drink service to ensure quality, speed, and consistency
- Handle customer feedback and complaints professionally and efficiently
- Open and close the premises in line with company procedures
- Team Leadership
- Lead, motivate, and supervise team members on shift
- Allocate duties, manage breaks, and ensure effective shift coverage
- Support training, onboarding, and development of staff
- Ensure adherence to company policies and service standards
- Health, Safety & Compliance
- Ensure compliance with health & safety, food hygiene, and licensing regulations
- Enforce Challenge 25 and responsible alcohol service
- Complete required checks, logs, and incident reports
- Act as the responsible manager on duty during incidents or emergencies
- Stock & Cash Control
- Oversee cash handling, tills, and end‑of‑shift procedures
- Monitor stock levels and report shortages or issues
- Support stock deliveries and stock rotation where required
- Standards & Presentation
- Maintain high standards of cleanliness and presentation throughout the venue
- Ensure The Hope & Anchor presents a welcoming, professional environment at all times
Skills & Experience
Essential
- Previous supervisory or management experience in hospitality
- Strong leadership and communication skills
- Excellent customer service focus
- Ability to work in a fast‑paced environment
- Flexibility to work evenings, weekends, and bank holidays
Desirable
- Personal Licence holder (or willingness to obtain)
- Knowledge of food safety and health & safety standards
Duty Manager employer: Country House Weddings Group
Contact Detail:
Country House Weddings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hope & Anchor and soak up the atmosphere. Chat with staff and customers to get a feel for the place. This will help you show genuine interest and give you some great talking points during your interview.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or handled a tough situation. Be ready to share these stories in your interview to demonstrate your ability to manage busy services and motivate your team.
✨Tip Number 3
Brush up on your customer service game! Prepare to discuss how you handle feedback and complaints. Show us that you can keep a cool head under pressure and turn a negative experience into a positive one for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining The Hope & Anchor team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous supervisory or management experience you've had. We want to see how you’ve led teams and delivered excellent customer service in busy environments.
Be Specific About Your Experience: Don’t just say you have experience; give us examples! Talk about specific situations where you’ve handled customer feedback or managed a busy shift. This helps us understand how you operate under pressure.
Keep It Professional Yet Friendly: While we love a casual tone, remember that this is a professional application. Balance your informal style with professionalism to show us you’re serious about the role at The Hope & Anchor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Country House Weddings Group
✨Know the Venue Inside Out
Before your interview, make sure you know The Hope & Anchor like the back of your hand. Familiarise yourself with their menu, service style, and any recent news or events. This shows genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be ready to share examples of how you've successfully managed and motivated staff in the past. Think of specific situations where you resolved conflicts or improved team performance to highlight your leadership abilities.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customers or complaints. Prepare some scenarios from your previous experience where you turned a negative situation into a positive outcome. This will demonstrate your excellent customer service focus and problem-solving skills.
✨Understand Compliance and Safety Standards
Brush up on health and safety regulations, food hygiene standards, and licensing laws relevant to the hospitality industry. Being knowledgeable about these areas will show that you're serious about maintaining high standards and can handle the responsibilities of the role.