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For Companies At a Glance
- Tasks: Lead a team to plan and deliver exceptional customer service in wastewater management.
- Company: Join Lanes Group, a dynamic service provider with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, 24 days holiday, and a supportive work environment.
- Why this job: Make a real impact on essential services while developing your leadership skills.
- Qualifications: Experience in planning, strong communication, and leadership skills are essential.
- Other info: Be part of a collaborative team focused on continuous improvement and customer satisfaction.
The predicted salary is between 28000 - 36000 £ per year.
The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. We are thrilled to announce a major contract win with Yorkshire Water, supporting them in proactively and reactively maintaining their Wastewater Network for the next five years and beyond! We are currently recruiting for a Planning Team Leader to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire.
This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their AMP8 objectives.
Working Hours & Location
- Salary: £32,000.00
- Shift pattern: Mon - Fri (8am - 5pm)
- Location: Bradford
- Holidays: 24 days holiday + Bank holidays
About The Role
We are currently recruiting for a Planner to join our team, delivering exceptional customer service and innovative operational solutions based in Bradford, Yorkshire.
Key Responsibilities
- Working with the Planning Manager and leading a team of planners, you will be:
- Completing set productivity targets for planners
- Planning a full schedule of works in line with the set targets i.e. commercial, planning ahead by 7 days.
- Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
- Working closely with stores/supervisors in order to plan and complete jobs.
- Answering and resolving customer enquiries and demonstrating ownership of the problem
- Answering incoming calls from Customer and Yorkshire Water in line with the contract SLA's
- Building effective working relationships with the field operations.
- With a Right First Time approach, motivate the team to plan preventive, planned and re-active maintenance within contractual SLAs, whilst optimising travel routes and field productivity
- Working closely with the key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department.
- Maintaining high standards within Health, Safety & Environment, Housekeeping, Performance, Waste, Communication and Continuous Improvement.
- Lead the team to manage and coordinate the promoted workload according to defined priorities, estimating resource and duration requirements in line with agreed metrics.
- Engage with external and internal customers in scheduled meetings.
- Conduct regular 1-2-1s with team members and take responsibility for the coaching and development of the Planning Team
- Track and monitor performance against KPIs with a clear plan for opportunities to improve.
- Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
Skills, Behaviours And Qualifications
- Experienced Planning Team Leader, preferably in the Utilities Industry
- Attention to Detail
- Experience of working within a fast-paced environment would be an advantage.
- Ability to make decisions in a time pressured environment.
- Competent skills in Microsoft Office, particularly Excel.
- Strong communication skills
- Leadership skills with the ability to motivate and inspire.
- Customer focused with the desire to provide a fantastic customer experience.
- Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
- Excellent organisational and prioritisation skills, with the ability to manage multiple workstreams.
- Strong stakeholder engagement and communication skills, with the ability to liaise effectively between different teams.
- Ability to analyse and validate operational data to ensure accurate scheduling.
- Experience managing works requiring customer access and traffic management considerations would be an advantage.
- Familiarity with scheduling software and operational planning tools used within water industry contracts would be an advantage.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Planning Team Leader in Bradford employer: Country Dreams Radio
Contact Detail:
Country Dreams Radio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Team Leader in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their work with Yorkshire Water and think about how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for the Planning Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Lanes Group team and contributing to their exciting projects.
We think you need these skills to ace Planning Team Leader in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planning Team Leader role. Highlight your experience in planning, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Leadership Skills: As a Planning Team Leader, you'll be leading a team, so don’t forget to mention your leadership experience. Share examples of how you've motivated teams or improved processes in previous roles. We love seeing candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Country Dreams Radio
✨Know Your Stuff
Make sure you understand the key responsibilities of a Planning Team Leader. Familiarise yourself with the utilities industry, especially wastewater network maintenance. Brush up on relevant software and tools that are commonly used in scheduling and operational planning.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to meet targets or improved processes. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the role.
✨Customer Service is Key
Since exceptional customer service is a big part of the job, come prepared with examples of how you've handled customer enquiries or resolved issues in previous roles. Highlight your ability to build effective relationships with both internal and external stakeholders.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your decision-making skills under pressure. Think about how you would handle unexpected challenges in planning or scheduling, and be ready to explain your thought process clearly.
