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- Tasks: Lead remote teams to deliver exceptional wastewater solutions and ensure safety compliance.
- Company: Join the UK's largest independent provider in a supportive and growth-focused environment.
- Benefits: Enjoy 24 days holiday, continuous training, and a commitment to your well-being.
- Why this job: Make a real difference in communities while shaping the future of wastewater services.
- Qualifications: Strong leadership skills and a focus on health, safety, and customer service.
- Other info: Dynamic role with opportunities for professional development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured contract extensions with Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive wastewater solutions across their network, supporting them through the AMP8 regulatory period. We are recruiting for a Repair and Maintenance Manager to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is an opportunity to be part of a high‑performing team on critical infrastructure projects that make a real difference to communities.
About The Role
The Repair and Maintenance Manager is responsible for managing remote operational teams across a geographical area, driving and managing operational performance through effective leadership and management of your teams. You will ensure teams are productive, have the skills to deliver all work efficiently, and that health, safety and wellbeing are at the forefront of everyone’s mind. You will continually strive to improve customer service by delivering same‑day solutions to customer issues, and you will coach resources to deliver efficient solutions for both the customer and the environment. Each day brings a fresh challenge, but safe working, quality delivery and a strong customer focus are at the heart of everything you do.
Location: West Shropshire and Stafford
Responsibilities
- Issuing daily work packages
- Monitoring safety and compliance on site
- Approving and checking daily Risk and Method Statements
- Carrying out cat downloads
- Undertaking safety, compliance and quality audits
- Dealing with customer complaints positively
- Toolbox talks
- Managing other resources (e.g., reinstatement, materials and plant)
- Working with the scheduling team to ensure programmes are managed and delivered
- Helping manage the defect programme and ensure KPIs are met; Highway Meetings attended
- Liaising with the Support Services and Streetworks Team to manage FPN and Section 74 liabilities
- Completing team inspections to maintain high compliance with a focus on quality and first‑time reinstatement
Health, Safety, Quality & Compliance
- Maintain full compliance with health, safety, environmental and quality (HSEQ) regulations, ensuring site activities are conducted safely and in accordance with Severn Trent Water standards
- Conduct and oversee regular risk assessments, audits and incident investigations, implementing corrective actions where necessary
- Promote a strong safety culture across all operational teams, reinforcing adherence to safe working practices
Customer Experience & Engagement
- Ensure minimal disruption to customers and communities while conducting survey activities
- Coordinate with customer liaison teams to provide clear communication and engagement where access is required
- Ensure project teams are briefed on customer concerns to maintain a positive perception of Severn Trent Water
What You Will Get In Return
Joining Sapphire Utility Solutions as part of the Lanes Group, the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises well‑being, growth and safety. Through continuous training, professional development opportunities and a supportive environment that values every contribution, we empower our team to uphold the highest standards of integrity, collaboration and inclusivity.
24 days holiday allowance plus
Regional Repair and Maintenance Manager in Birmingham employer: Country Dreams Radio
Contact Detail:
Country Dreams Radio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Repair and Maintenance Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and how your skills can contribute to their success. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience and skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Make sure your application reflects your enthusiasm for the role and showcases how you can make a difference in our operations.
We think you need these skills to ace Regional Repair and Maintenance Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repair and Maintenance Manager role. Highlight your experience in managing teams, ensuring safety compliance, and delivering exceptional customer service. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission at Sapphire Utility Solutions. Keep it engaging and relevant to the job description.
Showcase Your Leadership Skills: As a Repair and Maintenance Manager, leadership is key. In your application, share examples of how you've successfully led teams, improved operational performance, or handled customer complaints. We love to see real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Country Dreams Radio
✨Know Your Stuff
Make sure you understand the ins and outs of the wastewater industry, especially in relation to Severn Trent Water. Brush up on key regulations, operational challenges, and customer service expectations. This will show that you're not just interested in the role but are genuinely invested in the sector.
✨Showcase Leadership Skills
As a Repair and Maintenance Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, how you handle conflicts, and how you motivate others. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Safety First
Health and safety are paramount in this role. Familiarise yourself with HSEQ regulations and be prepared to discuss how you would promote a strong safety culture within your teams. Share any relevant experiences where you implemented safety measures or conducted audits to ensure compliance.
✨Customer-Centric Mindset
This position requires a strong focus on customer service. Think of examples where you've gone above and beyond to resolve customer issues or improve their experience. Highlight your communication skills and how you engage with customers to maintain a positive perception of the company.
