The Care Relationship Executive (CRE) is responsible for delivering an exceptional client and carer experience throughout the care journey, from registration and placement through to ongoing service delivery. The role holder is accountable for matching clients and carers, building strong relationships, driving client retention, and ensuring continuity of service.
As a member of the Operations Team, the CRE works in a fast-paced environment, balancing relationship management with the achievement of KPIs and SLAs that support service excellence, client satisfaction, and business performance.
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