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- Tasks: Lead admissions, build relationships, and drive community engagement for our new care home.
- Company: Join a family-run care home with a passion for 5-star care.
- Benefits: Earn up to £50,000 with competitive salary, 28 days holiday, and professional growth opportunities.
- Other info: Be part of a supportive team in a dynamic environment focused on care excellence.
- Why this job: Make a real difference in people's lives while achieving your career goals.
- Qualifications: Experience in customer relations or sales, with strong communication and organisational skills.
The predicted salary is between 42000 - 58000 £ per year.
Location: Lodge Lane, Nettleham, Lincolnshire. Opening May 2026. Part of The Country Court Family.
Hours: 37.5 hours per week – Monday to Friday.
Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for on-target performance).
Southcote Lodge Care Home is a brand‐new, purpose‐built 65‐bed care home located in the village of Nettleham, north‐east of Lincolnshire. It offers a peaceful yet well‐connected setting, making it convenient for families across Lincolnshire to visit regularly.
About The Role
We are seeking a dynamic and compassionate Customer Relations Advisor with strong sales and relationship skills to join our team. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families.
What You'll Do
- Admissions Leadership: Oversee and refine the entire admissions journey from the first enquiry to a seamless move‐in experience, ensuring every interaction reflects the highest standards of care and professionalism.
- Relationship Building: Cultivate and maintain robust, long‐lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
- Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
- Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
- Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.
About You
- You are a seasoned professional with a proven track record in customer relations, sales, or business development—ideally within sectors such as healthcare, elderly care, hotels, or retirement living.
- Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high‐pressure environments while maintaining a compassionate approach.
- Excellent communication skills across all channels.
- A proactive, target‐driven attitude complemented by outstanding organisational abilities.
- A deep understanding of local market dynamics and demographic trends.
- Proficiency in CRM software and related systems.
- A full, clean driving licence and access to your own transport to support local business development.
What We Offer
- Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance‐driven commission incentives, offering an on‐target earnings potential of up to £50,000 per annum.
- Generous Benefits: 28 days holiday (including bank holidays), annual pay reviews, and enhanced bank holiday rates.
- Pension Contributions: Full details of our pension provider will follow with your contract pack.
- Professional Growth: Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.
- Family Culture: Join a family‐run business that has grown to over 3,300 employees across more than 45 care homes, where passion for 5* care and employee well‐being is at the heart of everything we do.
- Additional Perks: Enjoy exclusive benefits such as the Blue Light Card for discounts on shops, restaurants, days out, and more.
If you are a strategic, relationship‐driven professional with a passion for delivering outstanding care and business excellence, we would love to hear from you. Take the next step in your career and help us continue to set the standard in care excellence at Southcote Lodge Care Home. Apply today and become a vital part of our award‐winning team!
Commissioning Customer Relations Advisor in Nettleham employer: Country Court
Contact Detail:
Country Court Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commissioning Customer Relations Advisor in Nettleham
✨Tip Number 1
Network like a pro! Attend local events and community gatherings where you can meet potential employers or industry professionals. Don’t be shy—introduce yourself and share your passion for customer relations and care.
✨Tip Number 2
Show off your personality! When you get the chance to interview, let your genuine enthusiasm for the role shine through. Remember, they’re looking for someone who not only has the skills but also fits into their family culture.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a simple gesture that reflects your professionalism and interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a better chance to showcase your skills and experience tailored to the role.
We think you need these skills to ace Commissioning Customer Relations Advisor in Nettleham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commissioning Customer Relations Advisor role. Highlight your relevant experience in customer relations and sales, and show us how your skills align with our mission at Southcote Lodge.
Show Your Passion: We want to see your enthusiasm for making a difference in the lives of residents and their families. Share personal stories or experiences that demonstrate your commitment to care and community engagement.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Southcote Lodge.
How to prepare for a job interview at Country Court
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Commissioning Customer Relations Advisor. Familiarise yourself with the admissions process and how to build relationships with residents and families. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Sales Skills
Since this role involves driving business development, be prepared to discuss your previous sales experiences. Think of specific examples where you've successfully met targets or built strong client relationships. Highlight your strategic mindset and how it can benefit the care home.
✨Emphasise Compassion and Care
This position requires a balance between achieving sales targets and providing empathetic care. Be ready to share stories that showcase your compassionate approach in high-pressure situations. This will show that you understand the importance of care in a customer relations role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the care home, its culture, and how they measure success in this role. This not only shows your interest but also helps you determine if it's the right fit for you.