At a Glance
- Tasks: Provide essential admin support to ensure high standards of care for residents.
- Company: Join Lakeview Lodge Care Home, part of The Country Court Family.
- Benefits: Annual pay reviews, training programmes, and a Blue Light Discount Card.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in administration and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Required at Lakeview Lodge Care Home in Newton Leys, Milton Keynes, Part of The Country Court Family.
Hours: Monday to Friday, 37.5 hours per week. (Hours 0900-1700)
We are looking for an experienced administrator for our nursing home "Lakeview Lodge", where you will be providing a central administrative service to the home manager, the home and our residents. Lakeview Lodge is situated on the edge of Newton Leys, Milton Keynes & provides family‑value led residential and dementia care. Our dedicated team led by the Manager offers round‑the‑clock support, making life comfortable and enjoyable for the residents.
About The Administrator Role
The Administrator is a vital role, where you will be providing a warm and welcoming service offering the support required to ensure the home meets high standards and delivers the very best care for our residents. You will support the Home Manager, liaise with our Head Office and be a key part of our team in the home ensuring we enrich the lives of everyone who lives or works with us.
Key Duties Will Include:
- Provide full administrative support to the home and home manager including diary management, minute taking, photocopying, filing and maintaining records.
- Provide excellent customer service over the phone, face to face & in writing to customers, professionals, colleagues and family members.
- Maintain resident records and archiving in line with GDPR and policy.
- Ensure invoices are sent to head office in a timely manner.
- Support the manager in all aspects of recruitment, arranging interviews with candidates and supporting a quality interview process.
- Ensure all DBS and employment checks/proof of right to work in the UK.
- Update the learning management system for all staff training.
- Ensure all staff data is entered accurately including hours, sickness and holidays are correct according to the job role.
- Be available to travel to other homes if required.
About You
We want someone proactive, passionate and ambitious to support us to create the best person‑centred environment for our residents and to connect us to our local community. You’ll be genuinely valued and empowered as an integral part of our team. Ideally you will have extensive administrative experience, with excellent attention to detail, you’ll be a positive team player and feel comfortable in a busy and customer focused role. An understanding of care sector would be advantageous.
In Return
We’ll provide a range of benefits:
- Annual pay reviews.
- A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications.
- Recommend a Friend bonus scheme.
- Access to the Blue Light Discount Card.
- Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes.
All applicants must already hold the legal right to work in the UK and, if successful, will need to provide evidence.
Home Administrator in Milton Keynes employer: Country Court
At Lakeview Lodge Care Home, we pride ourselves on being an exceptional employer, offering a supportive and family-oriented work culture in the heart of Milton Keynes. Our commitment to employee growth is evident through our bespoke induction training programme and access to nationally recognised qualifications, ensuring that you are empowered to thrive in your role. With annual pay reviews and a rewarding staff awards programme, we celebrate the contributions of our dedicated team members who make a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Home Administrator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those connected to Lakeview Lodge. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Lakeview Lodge and understand their values. Show them you’re not just another candidate but someone who genuinely cares about providing excellent support to residents.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for administrative roles and how you can highlight your experience in a busy, customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Lakeview Lodge.
We think you need these skills to ace Home Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience and skills that match the Home Administrator role. We want to see how your background aligns with what we do at Lakeview Lodge, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing excellent care and support. Let us know why you’re excited about joining our team and how you can contribute to creating a warm environment for our residents.
Showcase Your Attention to Detail:As an administrator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, reflecting the high standards we uphold at Lakeview Lodge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our values and what it’s like to work with us!
How to prepare for a job interview at Country Court
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Home Administrator role. Familiarise yourself with the key duties listed in the job description, such as diary management and maintaining resident records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, be prepared to share examples of how you've handled customer interactions in the past. Think of specific situations where you went above and beyond to assist someone, whether over the phone or face-to-face. This will highlight your ability to connect with residents and their families.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult situation with a resident or a family member. Practice your responses to these types of questions, focusing on your problem-solving skills and your approach to maintaining a positive environment.
✨Demonstrate Your Team Spirit
As a Home Administrator, you'll be part of a dedicated team. Be ready to discuss how you work collaboratively with others. Share examples of how you've supported colleagues in previous roles, especially in busy environments. This will show that you're a proactive team player who can contribute positively to the home’s atmosphere.
