At a Glance
- Tasks: Lead admissions, build relationships, and drive business development in a care home setting.
- Company: Join a family-run care home known for its 5-star service and supportive culture.
- Benefits: Competitive salary, annual pay reviews, training, discounts, and generous leave.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while achieving your career goals.
- Qualifications: Experience in customer relations or sales, ideally in healthcare or hospitality.
The predicted salary is between 50000 - 50000 £ per year.
Position not right for you? Share it with someone you know.
Reference: JUN
Expiry date: 17:30, Tue, 30th Jun 2026
Location: Walberton Place, Yapton Lane, Walberton, Arundel
Benefits: Excellent Benefits including great pay with annual pay reviews, excellent training with nationally recognised qualifications, range of leisure & retail discounts, free uniform, onsite parking, competitive annual leave, Pension Scheme and much more!
Hours: 37.5 Hours per week - Monday to Friday
Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on-target performance)
Walberton Place offers residential and specialist dementia care in a peaceful setting, providing a safe, secure, and rewarding lifestyle for those with a variety of needs. The luxury facilities at Walberton Place are often compared to a high-end hotel, while our fantastic staff get to know each resident personally, meaning everyone is looked after as part of the family.
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Walberton Place.
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up. Country Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
About the Role
Walberton Place is an award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families.
What You’ll Do
- Admissions Leadership: Take ownership of the entire admission journey—from the first enquiry to a seamless move-in experience—ensuring every interaction reflects the highest standards of care and professionalism.
- Relationship Building: Cultivate and maintain robust, long-lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
- Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
- Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
- Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care. Some weekend/evenings required to facilitate tours and events.
About You
You are a seasoned professional with a proven track record in customer relations, sales, or business development—ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high-pressure environments while maintaining a compassionate approach. Key qualities include:
- Excellent communication skills across all channels
- A proactive, target-driven attitude complemented by outstanding organisational abilities
- A deep understanding of local market dynamics and demographic trends
- Proficiency in CRM software and related systems
- A full, clean driving licence and access to your own transport to support local business development
- Adaptable and able to build rapport with a wide range of people, tailoring communication style to individual and professional needs.
What We Offer
We believe in recognising and rewarding exceptional talent. In return for your expertise, we offer:
- Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance-driven commission incentives, offering an on-target earnings potential of up to £50,000 per annum.
- Generous Benefits: 28 days holiday (including...
Customer Relations Manager-**Experience CRM required** in Arundel employer: Country Court
At Country Court, we pride ourselves on being an exceptional employer, offering a supportive and family-oriented work culture that values each team member's contributions. Located in the serene setting of Walberton Place, our Customer Relations Manager role not only provides competitive pay and comprehensive benefits but also fosters personal and professional growth through excellent training opportunities and a commitment to delivering 5-star care. Join us to make a meaningful impact in the lives of our residents while enjoying a rewarding career in a thriving environment.
