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Client Services Manager
Reference: NOV20263784
Expiry date: 17:30, Mon, 16th Nov 2026
Location: Moat House Care Home, Great Easton, Great Dunmow, Essex CM6 2DL
Benefits: Excellent Benefits including great pay with annual pay reviews, excellent training with nationally recognised qualifications, range of leisure & retail discounts, free uniform, onsite parking, Competitive annual leave, Pension Scheme and much more!
Client Services Manager required required for our new luxury care home ‘The Moat House' located in Great Easton near Great Dunmow, Essex, Part of the Country Court Family.
Hours: 37.5 hours per week, working weekends on rota
Would you like to be part of our new Team at The Moat House Care Home?
Moat House Care Home is in Great Easton near Great Dunmow, Essex. The sixty-bed home has been completely refurbished and will include six well-appointed suites, promoting a lifestyle for residents that will offer a luxurious environment with exceptional personalised care. Together with round-the-clock hospitality and a daily fine-dining menu, our home will be a wonderful addition to the local community.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CLIENT SERVICES ROLE
You will be responsible for maintaining the 5* hospitality within the home. You will be assisting in creating a caring, homely environment for our residents and supervising a team of Housekeepers & Front of House staff to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.
Within your role as Client Services Manager, you can really make a difference to our residents’ lives. Here are some of the responsibilities:
- Recruit, manage and supervise your team of hardworking colleagues consisting of our front of house and housekeepers to achieve and maintain 5-star standards.
- Help new colleagues through the induction process and complete all areas to the highest standard
- Undertake staff supervisions and appraisals
- Maintain 5-star standard of cleanliness in all areas of Home
- Responsible for the front of house team to deliver excellent dining experience for our residents
- Build and maintain working relationships with Managers and colleagues, care and non-care
- Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked with the correct chemicals, PPE and within budget.
ABOUT YOU
You will be able to demonstrate the following experience and skills whilst sharing our family caring values:
- Have experience in a previous hospitality role
- At least 1 years’ experience as a Client Services Manager or a similar management role in hospitality
- The ability to communicate effectively both verbally and in writing.
- A creative & innovative approach to work
- Knowledge or understanding of COSHH and safe working practices
- Have a can-do attitude with drive & self-motivation
- Knowledge or understanding of the care sector would be an advantage
IN RETURN
You’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:
- Annual pay reviews.
- A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*
- Recommend a Friend bonus scheme*
- Access to the Blue Light Discount Card
- Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes
*Subject to Terms and Conditions
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
We are no longer accepting overseas applications for sponsorship.
Important Warning: Our genuine email domain is @countrycourtcare.com. Any recruitment or sponsorship correspondence received from any other domain should be treated with caution and verified with us directly.
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Client Services Manager in Great Dunmow employer: Country Court Care
Country Court is an exceptional employer, offering a supportive and family-oriented work culture that prioritises the well-being of both employees and residents. With a commitment to professional development, you will have access to ongoing training and qualifications, alongside competitive benefits such as annual pay reviews and a Recommend a Friend bonus scheme. Located in Werrington, Peterborough, this role allows for flexibility with remote working options during virtual training sessions, making it an ideal opportunity for those seeking meaningful employment in the care sector.
