Electrical Estimator

Ever thought about taking your estimating career in a completely different direction, but without leaving the industry behind? We have a rare opportunity for an ambitious estimator looking to use their industry knowledge in a more dynamic, high-growth tech environment. Countfire is on a mission to revolutionise the way electrical estimating is carried out, helping estimators become superhuman through software.

About you:

• You are an estimator, or a support professional within the electrical or mechanical sector with approximately 2-6 years experience.
• You already have an interest in software and enjoy helping others use technology to their advantage.
• You are enthusiastic, articulate and confident speaking with professionals at all levels.
• You have excellent written communication skills and pay close attention to spelling and grammar.
• You take pride in your work and enjoy the challenge of working to KPIs.
• As part of a remote team, you are able to prioritise and manage your workload independently.

We appreciate that you may not have done a role exactly like this before. While your estimating experience will be highly valuable, the job itself is something quite different. You will receive comprehensive on-the-job training in a supportive and collaborative environment.

The role:

• As a Product Specialist in the support team at Countfire, you will primarily handle inbound support enquiries.
• You will be on hand to answer user questions about the software, responding in a professional and timely manner.
• You will also run training sessions for new customers as part of their onboarding process.
• You will be expected to learn the product inside out and help users understand the features that will benefit them most.
• Your estimating experience will be essential in allowing you to relate directly to customer needs.
• Success in this role will come from maintaining our low response times, accurately following internal processes, and being able to explain technical features in a clear and simple way.

What we are looking for:

• Honesty and integrity at all times.
• A genuine passion for estimating and technology, and the ability to bring that into your work with customers.
• A relationship-focused mindset, with strong listening skills and the ability to match customer needs to our offering.
• The ability to think on your feet and provide solutions when users hit roadblocks.
• An open and collaborative communication style when working with colleagues across sales, customer success and development.
• Someone who thrives in a dynamic, fast-paced startup environment.

About the team:

Although Countfire is an established product, we still have the hunger and attitude of a young company, giving you the best of both worlds and the chance to make a real impact. Our team comes from a variety of backgrounds, from former estimators with deep industry knowledge to developers and marketers with no estimating experience. What everyone shares is enthusiasm, ideas and a desire to improve. We work hard to work smarter, using new technology tools to increase efficiency across the company. We know not everything is perfect, so we need people who are prepared for change and excited by it.

Remote working within the UK, with all the equipment you need.

25 days holiday, plus your birthday off and a month’s paid sabbatical every three years.

Access to quality health insurance.

Training and development that benefits both you and the company.

Social events roughly every quarter so you can get to know the team.

If this sounds like something you would love to be part of, we would love to hear from you.